Blog

In the past, troubleshooting an IT service issue could be quite simple. For example, an application disruption could often be isolated to a physical server or small group of servers that neatly fit into the domain of a single team that managed the comp Continue...

Industry analyst firm 451 Research recently published a Business Impact Brief on how monitoring tool sprawl, which has long been a pervasive problem for large enterprises and government institutions, is creating even more challenges in modern IT enviro Continue...

Industry analyst firm Gartner recently released a new report entitled Market Guide for AIOps Platforms. It’s a 20-page document that offers their perspective on the AIOps market. Unlike a Gartner Magic Quadrant, the Market Guides are not vendor compari Continue...

Industry analyst firm Gartner recently released a new report entitled Market Guide for AIOps Platforms. It’s a 20-page document that offers their perspective on the AIOps market. Unlike a Gartner Magic Quadrant, the Market Guides are not vendor compari Continue...

Much has been said and written recently about observability. Sometimes the term is used interchangeably (and incorrectly) with visibility. Many software vendors are using the term observability, but there is little consensus on the definition. Let’s re Continue...

According to the Oxford English Dictionary, the term mullet was "apparently coined, and certainly popularized, by U.S. hip-hop group the Beastie Boys," who used "mullet" and "mullet head" as epithets in their 1994 song "Mullet Head." But the term "mull Continue...

Zenoss is kicking off a new survey on the state of cloud and infrastructure monitoring. It’s not news that the complexity of IT systems has been increasing exponentially for the past several years. With digital transformation becoming necessary (and ha Continue...

It's hard enough to run an operations center in the best of times, especially in large, complex environments supporting myriad applications. Some of the many challenges are: very tight windows for Level 1 before they have to escalate to Level 2 support Continue...

Industry analyst firm Forrester Research just released a new report entitled The Forrester Wave™: Artificial Intelligence for IT Operations, Q4 2020. In a 33-criterion evaluation of AIOps providers, Forrester identified the 11 most significant ones and Continue...

In a recently published Network World article, "How to Consolidate Network Management Tools," the author wrote about how "enterprise IT shops are getting serious about winnowing the tools they use for network capacity planning, monitoring, event correl Continue...