Zenoss & ServiceNow

The certified Zenoss-ServiceNow integration is eliminating costly
downtime in some of the largest IT environments in the world.

Integrating Zenoss & ServiceNow

The first step to dealing with infrastructure and application issues is to accept that they're an unavoidable reality in enterprise IT. The high cost of downtime that results from these issues causing service disruptions quickly gets the wrong kind of attention from customers and business executives — so IT teams are placing greater emphasis on rapid identification and resolution of issues before they impact internal or external customers. This requires IT Ops and IT service management (ITSM) teams to be closely aligned and able to seamlessly share relevant issue information.

The Zenoss-ServiceNow integration provides the shared resource for these teams to work together efficiently and effectively during service disruptions. Zenoss gathers and automatically populates relevant data into incident tickets, eliminating delays from manually gathering incident details and notifying other teams of service disruptions. The Zenoss hybrid IT monitoring platform enables a bidirectional, consistent information flow with key ticketing systems. The current, accurate and actionable information gives all IT teams the continuous data required to quickly begin the resolution process and address issues before disruptions occur.
 

 Most of all, we needed something that could seamlessly integrate with ServiceNow, our ITIL solution. Zenoss came out clearly ahead of others in these areas.  

-Mark Kennedy, VP of IT Operations, Surescripts

Surescripts logo

Partners - Surescripts Selects Zenoss & ServiceNow to Secure and Monitor 6B+ Transactions Annually
The Zenoss-ServiceNow integration is already helping enterprise customers worldwide:

  • Improve operational efficiency through ticketing
  • Save downtime costs by reducing mean time to resolution (MTTR) for infrastructure and application issues
  • Achieve alignment between IT Ops and ITSM teams
  • Ensure design best practices through certified integrations

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