Native Integration With Incident Management Tools

For most IT Ops and IT service management teams (ITSM), avoiding service disruptions is not easy. Teams struggle to communicate effectively or to identify the root cause of an issue due to the large number of monitoring tools in use and the existence of monitoring silos in most IT environments.

Integrating Zenoss with incident management solutions like ServiceNow, BMC Remedy and Atlassian enables services desk professionals to use Zenoss events as triggers to automatically create, update and close incident tickets. The API-based integration reduces alert noise and allows IT Ops and ITSM teams to focus on up-to-date, accurate and actionable information, available at all times, to initiate the resolution process quickly and minimize the negative impact of the disruption on the business.
 

Align IT Ops & ITSM

• Get a shared resource for IT teams to work together efficiently during service disruptions
   
• Align IT Ops and ITSM teams to seamlessly share relevant information on issues
   
• Improve resource coordination between IT teams to cut down on human error