Incident Management

Integrate Monitoring & Incident Management

Eliminate costly downtime with Zenoss incident management integrations.

Native Integration With Incident Management Tools

  • Integrate with incident management solutions like ServiceNow, BMC Remedy, Atlassian and more
  • Enable service desk professionals to use Zenoss events as triggers to automatically create, update and close incident tickets
  • API-based integration allows IT Ops and ITSM teams to focus on up-to-date, accurate and actionable information, available at all times, to initiate the resolution process quickly and minimize the negative impact of the disruption on the business

Align IT Ops & ITSM

  • Get a shared resource for IT teams to work together efficiently during service disruptions
  • Align IT Ops and IT service management (ITSM) teams to seamlessly share relevant information on issues
  • Improve resource coordination between IT teams to cut down on human error

Minimize MTTR With Zenoss

  • Improve mean time to resolution (MTTR) by updating events as they flow through your incident management system
  • Proactively identify incidents, troubleshoot and resolve issues by gathering relevant information on events before service disruptions occur
  • Bidirectional, consistent information flow with key ticketing systems 

Improve Operational Efficiency

  • Eliminate the need to manually create tickets for certain disruptive events
  • Automatically generate tickets when anomalies are detected to reduce the need for manual input
  • Reduce downtime associated with user-initiated notification of events and improve staff productivity and automation across IT Ops


Featured Incident Management Integrations

Integrate With ServiceNow

BMC Remedy
Integrate With BMC Remedy

Integrate With Atlassian

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