Incident Management

Integrate Monitoring & Incident Management

Eliminate costly downtime with Zenoss incident management integrations.

Native Integration With Incident Management Tools

Integrate with incident management solutions like ServiceNow, BMC Remedy, Atlassian and more
Enable service desk professionals to use Zenoss events as triggers to automatically create, update and close incident tickets
API-based integration allows IT Ops and ITSM teams to focus on up-to-date, accurate and actionable information, available at all times, to initiate the resolution process quickly and minimize the negative impact of the disruption on the business

Align IT Ops & ITSM

Get a shared resource for IT teams to work together efficiently during service disruptions
Align IT Ops and IT service management (ITSM) teams to seamlessly share relevant information on issues
Improve resource coordination between IT teams to cut down on human error

Minimize MTTR With Zenoss

Improve mean time to resolution (MTTR) by updating events as they flow through your incident management system
Proactively identify incidents, troubleshoot and resolve issues by gathering relevant information on events before service disruptions occur
Bidirectional, consistent information flow with key ticketing systems

Improve Operational Efficiency

Eliminate the need to manually create tickets for certain disruptive events
Automatically generate tickets when anomalies are detected to reduce the need for manual input
Reduce downtime associated with user-initiated notification of events and improve staff productivity and automation across IT Ops

Featured Incident Management Integrations

Integrate With ServiceNow

Integrate With BMC Remedy

Integrate With Atlassian

VIEW ALL SUPPORTED INCIDENT MANAGEMENT INTEGRATIONS

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