Incident Management

Integrate Monitoring & Incident Management

Eliminate costly downtime with Zenoss incident management integrations.

Native Integration With Incident Management Tools

  • Integrate with incident management solutions like ServiceNow, BMC Remedy, Atlassian and more
  • Enable service desk professionals to use Zenoss events as triggers to automatically create, update and close incident tickets
  • API-based integration allows IT Ops and ITSM teams to focus on up-to-date, accurate and actionable information, available at all times, to initiate the resolution process quickly and minimize the negative impact of the disruption on the business

Align IT Ops & ITSM

  • Get a shared resource for IT teams to work together efficiently during service disruptions
  • Align IT Ops and IT service management (ITSM) teams to seamlessly share relevant information on issues
  • Improve resource coordination between IT teams to cut down on human error

Minimize MTTR With Zenoss

  • Improve mean time to resolution (MTTR) by updating events as they flow through your incident management system
  • Proactively identify incidents, troubleshoot and resolve issues by gathering relevant information on events before service disruptions occur
  • Bidirectional, consistent information flow with key ticketing systems 

Improve Operational Efficiency

  • Eliminate the need to manually create tickets for certain disruptive events
  • Automatically generate tickets when anomalies are detected to reduce the need for manual input
  • Reduce downtime associated with user-initiated notification of events and improve staff productivity and automation across IT Ops


 


Featured Incident Management Integrations

ServiceNow
Integrate With ServiceNow

BMC Remedy
Integrate With BMC Remedy

Atlassian
Integrate With Atlassian

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