Predictive insights are like gold to any IT organization. But service-centric IT organizations with software-defined IT operations know that the ability to predict is the first step toward being able to make prescriptive recommendations.

It's not enough to know that something will happen. Service-centric teams want to know how they can prevent it from happening in the first place.

To learn more, download the complete e-book: 7 Characteristics of Service-Centric IT Organizations.