Analyst Report

Gartner Market Guide for AIOps Platforms

Gartner Market Guide for AIOps Platforms

According to the 2019 Gartner Market Guide for AIOps Platforms, AIOps platforms enhance decision-making by contextualizing large volumes of varied and volatile data. Infrastructure and operations (I&O) leaders should use AIOps platforms for refining performance analysis across the application life cycle as well as for augmenting IT service management (ITSM) and automation.

Key findings from the guide include:

  • Use of AIOps platforms to augment IT functions such as event correlation and analysis, anomaly detection, root-cause analysis, and natural language processing is growing rapidly. However, application of AIOps to functions such as ITSM and DevOps is progressing at a slower pace.
  • AIOps platform offerings have split into two approaches: domain-agnostic and domain-centric solutions.
  • Enterprises that adopt AIOps platforms use them as a force multiplier for monitoring tools correlating across application performance monitoring (APM), IT infrastructure monitoring (ITIM), network performance monitoring (NPM) and diagnostics tools, and digital experience monitoring.
  • AIOps platform maturity, IT skills and operations maturity are the chief inhibitors to rapid time to value. Other emerging challenges for advanced deployments include data quality and lack of data science skills within I&O.

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