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Analyst Report

Gartner Market Guide for AIOps Platforms

2021 Gartner Market Guide for AIOps Platforms

According to the 2021 Gartner Market Guide for AIOps Platforms, AIOps platforms enhance decision making across I&O personas by contextualizing large volumes of operational data. I&O leaders should use AIOps platforms to improve analysis and insights across the application life cycle, in addition to augmenting IT service management and automation.

Key findings from the guide include:

  • AIOps platform adoption is growing rapidly across enterprises. I&O leaders are planning for a post-COVID-19 environment dominated by practical outcomes rather than aspirational goals.
  • AIOps platform offerings fall into two categories: domain-agnostic and domain-centric solutions. However, requirements for increased flexibility for processing highly diverse datasets are having a significant impact on the market and shifting AIOps platforms toward domain-agnostic functionality.
  • Enterprises have started adopting AIOps platforms to compete with and replace some traditional monitoring tool categories. For example, monitoring IaaS and observability is being done entirely within AIOps platforms, especially if the enterprise has its entire IT footprint in the cloud.
  • Enterprises are increasing their use of AIOps across various aspects of IT operations management (ITOM) and maturing their use cases across DevOps and SRE practices.

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