ZenPacks

ServiceNow-Certified CMDB Integration Service

This annual subscription service interfaces Zenoss software with the CMDB from ServiceNow. This integration, certified by ServiceNow, is renewable every 12 months from the date of purchase and is designed to offer ongoing compatibility between the products.

Releases

Version 1.8.7
Released on 2018/02/06
Requires SQL Transaction ZenPack (>= 2.6.3)
Compatible with Zenoss Resource Manager 4.2.4 or higher

Deliverable 1 - Zenoss ServiceNow-Certified CMDB Integration

The Zenoss ServiceNow CMDB Integration ZenPack automatically populates new and updated CMDB devices into Zenoss for monitoring. The ZenPack has an extensive customization UI to allow customers to self-manage the setup and configuration as well as adjust mappings between the systems. Once installed, the configuration for ServiceNow URL, credentials, and polling interval will need to be set up.

There is also a certified ServiceNow application which should be installed in the customer’s ServiceNow instance to create a suitable role for the integration user.

The ZenPack contains a daemon that will poll the CMDB system on a configurable interval for any new devices, or changes to the status of existing devices (for example, going from Production to Decommissioned).  New devices will be added to Zenoss in the /Discovered class.  The administrator will have to move the devices to the appropriate Device class to enable correct modeling and monitoring.

NOTE: Modifications to standard functionality or ZenPack code will require a development SOW.

Objects are linked between the CMDB and Zenoss software thereby recording the CI ID with the corresponding managed resource in the Zenoss software platform. When paired with the Incident Management integration, this allows any event that will generate a ticket in ServiceNow to have the CMDB ID.

  • Zenoss will poll CMDB for new devices (Devices Only)
  • Zenoss will poll CMDB for existing device status changes
  • New CMDB devices will be added to the Zenoss /Discovered class
  • Administrators will be responsible for moving /Discovered devices to the appropriate modeling/monitoring device class
  • Configurable polling interval
  • Configurable CMDB device to CMDB component object mapping
  • The GUID or CI ID assigned to the object in the CMDB will be used as a unique identifier to match to objects in Zenoss

Acceptance 1 - ServiceNow-Certified CMDB Integration

  • A user is able to add a device to the CMDB and see it added to /Discovered in Zenoss following a polling interval
  • A user is able to move a device from the /Discovered to a device class
  • A user is able to change a device status in the CMDB and see it get changed in Zenoss following a polling interval
  • A user is able to set the configurable polling interval
  • A user is able to set CMDB device to CMDB component object mapping
  • A user is able to see the CMDB ID (GUID or CI) on the Zenoss device
Subscription

This integration is a subscription-based Professional Services engagement. Our Integration Services are offered as subscriptions in order to provide initial setup and ongoing compatibility and maintenance. All standard packages are renewable every 12 months from the date of purchase. Contact Zenoss to request more information regarding this or any other ZenPacks.

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