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This annual subscription service interfaces Zenoss software with the CMDB from ServiceNow. This integration, certified by ServiceNow, is renewable every 12 months from the date of purchase and is designed to offer ongoing compatibility between the products.
The Zenoss ServiceNow CMDB Integration ZenPack automatically populates new and updated CMDB devices into Zenoss for monitoring. The ZenPack has an extensive customization UI to allow customers to self-manage the setup and configuration as well as adjust mappings between the systems. Once installed, the configuration for ServiceNow URL, credentials, and polling interval will need to be set up.
There is also a certified ServiceNow application which should be installed in the customer’s ServiceNow instance to create a suitable role for the integration user.
The ZenPack contains a daemon that will poll the CMDB system on a configurable interval for any new devices, or changes to the status of existing devices (for example, going from Production to Decommissioned). New devices will be added to Zenoss in the /Discovered class. The administrator will have to move the devices to the appropriate Device class to enable correct modeling and monitoring.
NOTE: Modifications to standard functionality or ZenPack code will require a development SOW.
Objects are linked between the CMDB and Zenoss software thereby recording the CI ID with the corresponding managed resource in the Zenoss software platform. When paired with the Incident Management integration, this allows any event that will generate a ticket in ServiceNow to have the CMDB ID.
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This integration is a subscription-based Professional Services engagement. Our Integration Services are offered as subscriptions in order to provide initial setup and ongoing compatibility and maintenance. All standard packages are renewable every 12 months from the date of purchase. Contact Zenoss to request more information regarding this or any other ZenPacks.