White Paper Overview The IT industry is transforming. The days of reactive management of discrete servers are giving way to the need to manage dynamic, ever-changing modern technologies. In this white paper, we will discuss how a model-driven approach to monitoring can help ease this transition.

• IT is about the delivery of services, but most IT Management Software has traditionally been focused just on managing infrastructure.
• Customers of IT demand increased visibility into the performance of their services and IT needs to provide individualized, customer-specific, views of that performance.
• Traditional IT management software has become too complex and too expensive. A simplified, cost-effective solution is needed.