I wrote previously on the “what” and “why” behind the meaning of customer success at Zenoss. I’d like to follow that up with a bit of the “how.” Simply put, we follow the rule of the three E’s: empathy, equality and excellence. Empathy Empathy. I know that true customer success (and a great customer success ...
I spent last week in the Zenoss booth at Knowledge17 talking with ServiceNow customers about the challenges facing IT leaders today. One repeated topic I was asked about was building a CMDB from zero. There were many who are in organizations that are exploding and haven’t been able to keep up with the ITOM needs ...
Enterprise monitoring solutions have heterogeneous roots across hybrid cloud environments and beyond the virtual layers into the deep infrastructure of data centers around the world. In such a complex and ever-changing environment, IT organizations are challenged to understand what the environment looks like and how its inner workings relate. At this point, the need for ...
It has been exactly one year to the day since we announced our partnership with Viptela to provide a unified view of Viptela software-defined wide area networks (SD-WANs) along with all other cloud and data center infrastructure, all through the Zenoss platform. An SD-WAN is a software-based network that enables companies to connect the networks ...
While interviewing at Zenoss last year, I was impressed by the company culture and was really excited to become a part of it! The company’s core values are key to the Zenoss culture, and one in particular, “People Who Do,” especially appealed to me. Living this value includes contributing to the communities where we live ...
Last month I had the opportunity to deliver the Keynote at GalaxZ17, Zenoss’ annual user conference in Austin, Texas. When CEO Greg Stock took the stage, I expected another 45 minute spiel on the state of the company. As a regular event speaker, I have seen a million of these (or so it seems) play out the this ...
After a solid and energetic first day of high-powered industry keynotes and meaty tech sessions, Zenoss rolled out the red carpet, turned on the spotlights, and popped open the chilled Champagne for the 2017 Z Awards. The prestigious Z Awards honor customers and partners for achieving excellence in hybrid IT monitoring and are presented each ...
After a solid and energetic first day of high-powered industry keynotes and meaty tech sessions, Zenoss rolled out the red carpet, turned on the spotlights, and popped open the chilled Champagne for the 2017 Z Awards. The prestigious Z Awards honor customers and partners for achieving excellence in hybrid IT monitoring and are presented each ...
I introduced the presenter for one of the GalaxZ17 breakout sessions. The speaker just concluded an awesome presentation where he stressed the intricate intrapersonal dynamics of launching and managing a monitoring solution in a complex enterprise IT environment. One of the audience members came to him afterward to offer positive feedback. It was then that ...
