Service Impact and Analytics Overview

Service Impact and Analytics, a product in the Zenoss Service Dynamics product suite, takes the guesswork out of knowing when an event, such as a drive failure, puts critical services at risk. Automatically identify both the root cause as well as impacted services. Uncover trends and patterns across your entire IT environment to help you optimize your IT resources and plan capacity more effectively. Discover over- or under- utilized resources and right-size with confidence.

  • Service model
    Zenoss maintains accurate service models for supported devices. Our patented graphical Service Impact model maintains the relationships and interdependencies between your constantly changing infrastructure and the service being delivered. When a problem with one device is detected, Zenoss Service Dynamics leverages service models to identify whether other entities within that service are affected by the device outage and to what extent. If Zenoss Service Dynamics detects a problem with service performance or availability, it displays the probable root cause of the event and can provide you with valuable context regarding the extent of of the impact via a graphical service model.
  • Confidence Ranking Engine
    Zenoss leverages a patent-pending algorithm in order to deliver the quickest and most precise insight for root cause isolation and service impact determination.
  • Robust, ad-hoc IT operational analytics reporting capabilities
    Mine and analyze your IT operational data to meet a wide variety of business needs. Quickly slice and dice your IT operational data using the existing ad hoc views or create your own views to perform event analysis, examine event to KPI correlation, review service availability, performance, and MTTR, and analyze the cost of service trends.
  • In-depth operational analytics reporting based on a centralized, normalized data store
    View historical IT operations and performance and event management trends month over month, quarter over quarter, and year over year. Use the out of-the box reports in Analytics to analyze device performance and availability over time and view detailed event reports and service impact reports.
  • Secure self-service portals
    Open APIs allow Large Enterprises and MSPs to create secure self-service portals where customers and business line owners can have instant access to their data and view service performance and availability levels over time

Service Impact and Analytics Capabilities

  • IT optimization
    Uncover trends and patterns and identify issues that will potentially impact services in the near future and provide vital input for capacity planning and infrastructure optimization.
  • Dynamic service impact analysis
    Maintain operational awareness of service health with our patented next-generation service impact model.
  • Root cause analysis
    Use a patent-pending confidence ranking algorithm to expedite root cause analysis of performance and availability issues to reduce event storms to a prioritized list of service events.
  • Report alignment with business needs
    Create customizable reports to represent your IT state in a meaningful, business-centric manner. Reporting flexibility from extreme granularity to high level, holistic views means you can create reports that meet a variety of different business needs.
  • MTTR reduction and improved SLA compliance
    Identify common performance issues and event trends based on service impact to reduce MTTR and improve overall service quality.
  • Real-time service model
    Automatically build and maintain service dependency mappings with real-time discovery and topology modeling.
  • Service model synchronization, reconciliation, and promotion
    Easily synchronize and reconcile service models as you push, or promote, service models from development to testing to production.
  • Real-time service level reporting
    From a single dashboard, get a real-time view of your complete environment and the state of every service.
  • Secure customer self-service portals
    Open APIs allow Large Enterprises and MSPs to create secure, self-service portals where authorized users can get instant access and comprehensive views of their data.