Service disruptions are unavoidable in enterprise IT environments. Unfortunately, disruptions in an enterprise IT environment receive a high degree of scrutiny due to the high cost of downtime typically associated with them. An inability to recover quickly from a service disruption can bring the wrong kind of attention from business executives. It is therefore critical to quickly identify a service degradation or disruption and alert the IT Service Management (ITSM) team so that they can begin the resolution process. For most IT Ops and ITSM teams, however, this is not easy. Teams struggle to communicate effectively due to the large number of monitoring tools in use and the existence of monitoring “silos” in most IT environments.
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