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Broadcast technology is changing, and people are consuming more of their news and entertainment online, so the BBC was concerned about continuing to deliver an exceptional customer experience through this medium. To address these changing market expectations, the BBC has increasingly adopted continuous delivery and DevOps across its groups as well as transitioned significant infrastructure and services to public clouds.
Not surprisingly, consumers have a new level of expectations for digital experience delivery, which translates to a low tolerance for issues with page loads, media-streaming errors and latency in general. The BBC IT teams knew their chaotic and disparate monitoring approach before Zenoss was increasing the risk of a degraded customer experience, which could result in significant damage to the brand’s reputation.
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