If your IT department is considered a cost center (as opposed to a strategic area for investment), keep that resume updated — because someone in upper management is failing you. If you think the situation is salvageable, that you have the tenacity to sink your teeth in and play the role model, and actually do something about it, then this e-book is for you.

Most IT professionals translate human requirements into machine instructions daily. But the strategic importance of what you do is far too often under-communicated, and at its heart, that’s a “lost in translation” problem. If you are to influence your leadership team (and start looking like someone who belongs on that team) you must get good at communicating at the macro level as well as at the micro level. The secret to this is approaching your work as IT Service Management.