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AUSTIN, TX—May 29, 2013--Zenoss, the leading provider of unified IT monitoring and management solutions for physical, virtual, and cloud-based IT infrastructures, today announced that 2 Degrees Mobile Limited, a New Zealand mobile telecommunications network and service company, is using Zenoss to ensure the performance and availability of their critical IT services and applications.
Since its launch in 2009, 2 Degrees Mobile has grown rapidly by adding over 1 Million subscribers–far faster than their most optimistic forecasts. A major driver of their growth has been keeping both their operating costs and prices low. “We’re disruptive in terms of the service we offer for the price,” said Klaus Ahlers, OSS manager for 2 Degrees Mobile. “From the start, we’ve focused on maximizing the functionality we can get from our IT spending. We’ve come out of meetings with Big4 vendors laughing.”
Managing a large-scale heavily-virtualized infrastructure that provides telecommunications services to individual consumers and businesses, Klaus and his team prioritize customer service above all else. They take pride in catching performance and availability issues internally, before customers are impacted. “With Zenoss, we can efficiently pick the right person to work any issue, getting to resolution–or at least a workaround–very quickly. We couldn’t be half as productive or effective if we were managing all of this with disparate/fragmented/siloed tools.”
2 Degrees Mobile deployed Zenoss to act as the unified hub of its IT operations. Virtualized resources and Cisco gear are monitored directly by Zenoss, which also consumes feeds from some specialized gear. The 2 Degrees team also built their own integration with their incident handling system – to provide their NOC operations team a seamless workflow. And having one unified system that crosses domains means the team can analyze overall usage and plan better for the future as their business continues to grow quickly.
“By making Zenoss a key component of their operational service assurance model, 2 Degrees Mobile has been able to deliver best in class service at a lower cost for their customers,” said Tim Galligan, SVP of Customer Operations for Zenoss. “We have provided the 2 Degrees Mobile NOC team with the service level awareness necessary to proactively monitor and manage the company’s heavily virtualized data center and address IT service issues before customers are impacted.”
Zenoss is a leading provider of unified IT monitoring and management software for physical, virtual, and cloud-based IT infrastructures. Over 35,000 organizations worldwide have deployed Zenoss to manage their networks, servers, virtual devices, storage, and cloud infrastructure, gaining complete visibility and predictability into their IT operations.
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