Press Releases

SunGard Availability Services Improves Service Quality

Austin, Tx. – December 20, 2011Zenoss, Inc., a leading provider of cloud management software, announced today that SunGard Availability Services has deployedZenoss Service Dynamics as its common service assurance platform for global cloud and managed services infrastructure. By unifying service assurance on the Zenoss platform, SunGard has not only streamlined global operations by eliminating several legacy management products, but has also achieved rapid improvements in problem isolation and accelerated time to market for new offerings.

“The only way to improve service quality while gaining efficiency is to take a new approach,” said Nick Magliato, chief operations officer at SunGard Availability Services. "Unlike the legacy vendors, Zenoss offers a single, highly-automated product that handles our global monitoring needs across traditional offerings and the cloud. With Zenoss, SunGard becomes more effective, more efficient and more responsive to customer needs and new market opportunities.”

SunGard Availability Services will use the Zenoss software product to provide full-stack resource monitoring, service impact and event management, and customer reporting for SunGard’s over 9,000 customers globally. Unlike traditional IT operations software solutions, Zenoss delivers the entire suite of service assurance capabilities on a single, open, product platform. Using its “model-driven" approach, Zenoss automates significant aspects of the service assurance lifecycle, and responds in real-time to changes in the IT environment. These capabilities deliver unique value for managing traditional fixed IT infrastructure, and are a must with dynamic, virtualized and cloud-based infrastructure.

“We were built from the ground up to address the operational challenges for large IT-as-a-Service providers like SunGard Availability Services,” said Bill Karpovich, Zenoss CEO and Co-Founder. “We’re delighted to be working with a clear leader in the industry and to be a key component of their on-going innovation in the delivery of cloud-based services."

About Zenoss Inc.

Zenoss is a leading provider of management software for physical, virtual, and cloud-based IT infrastructures. Zenoss provides a single, unified solution that was purpose-built for the management of large-scale cloud service environments. Over 35,000 organizations worldwide have deployed Zenoss to manage their networks, servers, virtual devices, storage, and cloud infrastructure, gaining complete visibility and predictability into their IT operations. Customers include Rackspace, VMware, Hosting.com, LinkedIn, Carlson, Motorola and Deutsche Bank. Zenoss was recognized as a “Visionary” in Gartner's 2010 Magic Quadrant for IT Event Correlation and Analysis. To learn more about Zenoss' award-winning solution, visit www.zenoss.com.

About SunGard Availability Services

SunGard Availability Services provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software to over 9,000 customers globally. With approximately five million square feet of data center and operations space, SunGard Availability Services helps customers improve the resilience of their mission critical systems by designing, implementing and managing cost-effective solutions using people, process and technology to address enterprise IT availability needs. Through direct sales and channel partners, we help organizations ensure their people and customers have uninterrupted access to the information systems they need in order to do business. To learn more, visit www.sungardas.com or call 1-800-468-7483. Connect with us on Twitter, LinkedIn and Facebook.

About SunGard

SunGard is one of the world’s leading software and technology services companies. SunGard has more than 20,000 employees and serves over 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of about $5 billion, SunGard is ranked 434 on the Fortune 500 and is the largest privately held business software and IT services company. Look for us wherever the mission is critical. For more information, visit www.sungard.com.

Trademark Information: SunGard and SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.