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Department of Veterans Affairs Selects Zenoss

Cyber Security Hosted Services Team Turns to Zenoss Service Dynamics to Monitor Its Complex IT Infrastructure

AUSTIN, Texas – October 26, 2017 – Zenoss Inc., the leader in Software-Defined IT Operations™, today announced that the Department of Veterans Affairs (VA) Office of Cyber Security (OCS) has selected Zenoss Service Dynamics to provide holistic health and performance insights for all hardware and software hosted within the Cyber Security Hosted Services (CSHS)–managed OCS enclaves.

Based in West Virginia, CSHS provides operations management, platform hosting, support, performance tuning and disaster recovery functionality for the OCS platforms located in "lights-out" data centers in northern Virginia and Chicago. The CSHS contract with the OCS specifies a 5-minute response time for required actions within the OCS hosted services infrastructure during normal business hours and a 30-minute response after-hours and holidays. 

The OCS platforms provide the architecture for the department's Enterprise Visibility and Vulnerability Management platform supporting IBM BigFix and the OCS Executive Dashboard — built on the IBM Cognos Business Intelligence suite — as well as the VA Governance, Risk and Compliance tool and Threat and Vulnerability Management program, big data, and top-level Department of Homeland Security Continuous Diagnostics and Mitigation program applications.

The CSHS team, which has been a Zenoss Core customer for three years, has now migrated to Zenoss Service Dynamics and is in the tuning process required to meet additional requirements of the OCS contract. 

"The Department of Veterans Affairs requires IT products and services that ensure the highest levels of security and reliability across complex infrastructures spanning multiple regions, vendors and technologies," said Brian Wilson, chief customer officer at Zenoss. "We are proud to partner with the CSHS team to deliver the most advanced Software-Defined IT Operations for one of the most sophisticated security systems in the world."

The Zenoss Software-Defined IT Operations platform provides complete visibility into cloud, virtual and physical environments for secure federal agencies, public sector organizations and military clients, including the U.S. Air Force Distributed Common Ground System. Zenoss is also available for Amazon Web Services GovCloud.

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About Zenoss
Zenoss works with the world's largest organizations to ensure their IT services and applications are always on. As the leader in Software-Defined IT Operations™, Zenoss develops software that builds comprehensive real-time models of hybrid IT environments, providing unparalleled holistic health and performance insights. This uniquely enables Zenoss customers to predict and eliminate outages, dramatically reducing downtime and IT spend. https://www.zenoss.com

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