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What You Should be Asking to Get Unified Operations

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Delivering IT-as-a-service has never been more challenging than it is today... virtualization, private, public, and hybrid cloud computing are drastically changing how IT needs to provide service delivery and assurance. You know exactly what you need to do, the big question is HOW to do it? We’ve put together a guided list of questions in a new eBook to help you build your blueprint for getting the job done, and done right.

Download Blueprint for Delivering IT-as-a-Service for the full story and here is an excerpt of what you can expect to get from this eBook:

Unified Operations
The rise of cloud computing and virtualization are magnifying the complexity of IT operations. Operations must now manage an environment where there is no direct connection between the physical devices and the services being delivered. In order to provide service assurance, operations must have visibility into the real-time state of the entire infrastructure – physical and virtual.

Only with a holistic view can IT maintain control over a constantly changing, on-demand infrastructure.

“…there is no way to optimize IT operations without a global view of services and infrastructure effectiveness (costs vs. service levels); additionally, the diversity and complexity of data collected, resulting from the tool diversity and specificity, prevent us from obtaining accurate global information.”
-Jean-Pierre Garbani, Forrester Analyst: Infrastructure & Operations Professionals, An abstraction layer for IT operations

Time to measure:

  1. How quickly can you access a view of your entire IT infrastructure?
  2. Can you do this through a single view or do you have to stitch together with multiple tools?
  3. When there is an impact issue, is operations focused on fixing the issue or in finding it in the first place?
  4. Can you quickly see the dependencies between virtual services and the physical devices?

The full eBook offers a step-by-step guide to delivering IT-as-a-Service. Download the eBook now to get all 9 Steps for Success.

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