All-In On Cloud? You Bet. Absolutely. No Problem.

All-In On Cloud? You Bet. Absolutely. No Problem. If your IT list now includes, “Make a plan to move everything to the cloud by next year,” then you realize how serious your business is about change. Public clouds are delivering on their promise of operational simplicity, rapid spin-up of new applications, and capital-investment-free computing. You ...

Software-Defined IT Operations - The Journey

IT operations professionals live in a constant state of trying to keep up with the latest business needs while attempting to apply the latest technology evolutions. The data center continues its significant transition to becoming completely software defined as well as all the way to disappearing for those with the luxury of going all cloud. ...

How Creating Value Leads to Customers for Life

Could there be a better reminder of what is important for any Chief Customer Officer out there than Customer Experience Day? With all the disruption in businesses and business models today, it does not surprise me at all to see the confusion about how exactly leaders today should think about what Customer Success really is. ...