Service Impact & Event Management
With the release of Zenoss Service Dynamics, enterprise and service provider IT teams can now leverage a unified solution to better manage service delivery in dynamic environments.Bob Laliberte
Senior Analyst, Enterprise Strategy Group
As enterprises and service providers drive towards the "IT-as-a-service" model, the need for a new class of IT operations solution has emerged that offers scalable, automated, real-time service assurance and analytics across the entire hybrid cloud environment. Operations must move beyond device level uptime stats and general availability and be able to answer the hard questions being asked by the business service owners.
With Zenoss Service Dynamics, IT operations can manage their ever-growing physical and virtual devices as services instead of individual data points. At scale, service level management is one of the biggest challenges confronting IT. Zenoss takes the guesswork out of knowing when an infrastructure event, such as a drive failure, puts critical business services at risk and enables a proactive response before service users and customers are impacted.
Unify and Automate Impact and Root Cause Analysis
Zenoss Service Dynamics delivers the following service impact and event management capabilities: