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Overview: Zenoss Service Dynamics™
Unified Service Assurance for the Hybrid IT Datacenter
Physical /
Virtual /
Cloud
Services
Applications
Servers
Network
Storage
Environment
Element Managers
Zenoss Service Dynamics is a single product that delivers end-to-end service assurance for real-world, hybrid IT that spans physical, virtual and cloud-based infrastructure.
The key functions that make up Zenoss Service Dynamics include:
- Impact & Event Management
- Analytics & Optimization
- Resource Management
Learn how we can help you solve your biggest IT management challenges by rolling over the sections in the diagram.
Real-Time Service Model
Zenoss Service Dynamics delivers unified, real-time understanding of the entire IT environment including resources, services, relationships, dependencies, state and configuration.
Unlike traditional configuration databases that are updated in batch mode, the Zenoss model is maintained in near real-time through a series of discovery and modeling techniques that track configuration changes as they happen across the entire infrastructure. Like every other aspect of the product, this model can be easily extended through its open API.
Service Impact & Event Management
Put the service perspective at the center of your IT operations. Next generation event management, impact management and root cause analysis that dramatically simplifies service management across your entire IT environment.
- Automatic, real-time service dependency mapping
- Easy configuration through simple "policy gates"
- Real-time service impact analysis at scale
- Automated root cause analysis and event filtering
- Scalable, open, cross-domain event management platform
Analytics & Optimization
Gain deep understanding across your entire IT infrastructure – physical, virtual and cloud – with powerful reporting/analytics that tracks utilization and forecasts future capacity needs.
- Turnkey operations data warehouse with automatic population and data normalization
- Unified platform includes visualization and dashboards
- Out-of-box and ad-hoc analysis
- Predictive forecasting to drive planning & optimization
- Open platform easily integrates with external data sources
Resource Management
Unify the monitoring of your entire IT infrastructure on a single, scalable, easy to extend platform. Simplify resource management across virtual, physical and cloud-based infrastructure.
- Unified monitoring across all applications, servers, networks, storage, etc.
- Normalized performance, availability and event management
- Automatic discovery, modeling and configuration tracking
- Simplified deployment with agentless collection and powerful template management
From our perspective, a real-time, model-driven approach– like that taken by Zenoss– is the preferred way to manage service levels in the dynamic, virtualized datacenter. Jesper Andersen,
SVP NMTG, Cisco
New Challenges
Today's IT environment has created new demands on IT operations. While many of the latest developments - such as virtualization and cloud - create new opportunities, they also make it even more difficult to deliver and assure consistent service levels to end users. New challenges include:
- Dynamic Infrastructure – real-time understanding of shared, mobile infrastructure
- Hybrid Delivery – managing seamlessly across physical, virtual, and cloud
- Cost Pressure – streamlining operations and maintaining a competitive cost structure
New Approach
Zenoss addresses these new demands with a new approach in the design, development and delivery of Zenoss Service Dynamics. The key ways that Zenoss is different from other solutions are also key tenets for success in delivering IT services in this new era of IT:
- Unified Product – no more silos; one product for monitoring, events, impact & analytics
- Real-Time Service Model – the key to relevance and automation in a dynamic datacenter
- Open Extensibility – easy, open interfaces and active community of developers
New Experience
The result is dramatic. Enterprises, service providers and online businesses that use Zenoss Service Dynamics are able to overcome the challenges of operating the modern, hybrid datacenter at scale while improving their business impact in several ways, including:
- Improved Service Quality – reduced downtime, improved performance and SLA delivery
- Improved Responsiveness – more agile operations, rapidly satisfy new requests
- Lower Cost of Operations – streamline operations and lower cost of management
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