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Product & Services Pricing

Zenoss Enterprise is purchased through an annual subscription, which includes license fees and expert support. With annual renewals, clients can be assured that Zenoss delivers the functionality and support needed, even after the initial purchase. Thus, we must earn your return business year-after-year.

Zenoss Pricing and Service Plans

  Silver Gold Platinum
Pricing
Minimum # of Managed Resources 250 250 500
Subscription Cost Per Resource Per Year $100 $150** $180**
Product Support
Support Hours Mon-Fri, 7AM to 8PM EST
Web-based portal Unlimited Unlimited Unlimited
E-mail Unlimited Unlimited Unlimited
Phone 4 per year Unlimited Unlimited
Priority 1/High Severity Response Time SLA 8 hours 4 hours 2 hours
Remote Trouble Shooting      
24/7 Critical Issue Support      
Maintenance & Administration
Patches      
Upgrades      
New Releases      
Training
Administrator Training - Web-based $1500/seat $1500/seat $1500/seat
Advanced User Training - Web-based $2000/seat $2000/seat $2000/seat
Administrator Training - On-site Contact Us Contact Us Contact Us
Professional Services
Quick Start Package $15k $15k $15k
Custom Professional Services $225/hr $225/hr $225/hr

What's a "Managed Resource" or "Device"?

For Non-Virtual Environments

A Managed Resource or Device is any network-connected device such as a server, router, switch, IP phone, UPS, etc.

For Virtualized Environments

In addition to all connected devices, each virtual machine (VM) with a unique IP address is also a Managed Resource or Device. (Example: 1 VMware ESX server with 10 guest OS’s = 11 Managed Resources)

** Volume pricing:Volume discounts, site licenses, and corporate-wide licensing are available for environments larger than 1,000 managed resources. Contact Zenoss Sales to learn more.