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Online Business:

Unify management across the entire infrastructure

Keeping our IT systems up and running is a matter of life and death for us. Zenoss helps us monitor our IT systems’ health, minimizing costly and potentially dangerous downtime. Jim Stalder
CIO, Mercy Medical Center

Your online business has grown and changed as it matured. When it first started you probably had one operating system, one kind of web server, one database server, and just a handful of applications. But that’s changed. That simple core has been supplemented with new applications, third party components, external integrations to financial and supply chain vendors, and more.

Now your online infrastructure is a mix of physical and virtualized servers, multiple operating systems, cloud-sourced components, and third party supply chain vendor relationships. How can you assure consistent service with this kind of mix?

Here’s our suggestion. Follow this simple checklist for unified management.

  1. Ensure your compute, storage, and network resources are all managed from one pane of glass. You shouldn’t have to jump between element managers to try to get a coherent picture of what’s happening in the infrastructure.
  2. Tie in user experience monitoring to understand how critical response times are affected by infrastructure problems. While you’re at it, make sure to use the same tools to track how web-centric vendors are performing.
  3. Model how each service component uses the underlying infrastructure. This will help you manage from a business standpoint instead of always worrying about individual devices.
  4. Build custom dashboards and reports for each application service, and provide them to the management and application teams. They won’t need to call you when they suspect a problem, they’ll see you’re either already working on it, or that the issue is elsewhere.

Unified management. There’s no better way to run IT operations for an online business.