Zenoss Management

Bill Karpovich, CEO & Co-Founder

Since co-founding Zenoss in 2005, Bill has established the company as the fastest growing company in the enterprise IT management software market. Bill conceived the company's disruptive business strategy and has successfully guided the company from start-up to a category leader. As an IT management and cloud computing visionary, Bill has received the Ernst & Young Entrepreneur Of The Year 2011 Maryland Award in the Emerging company category, has been featured on the cover of InformationWeek Magazine, and is frequently consulted by the media and industry analysts for his insights on IT management and the broader open source software market.

Prior to Zenoss, Bill held product and strategy leadership positions with two of the early pioneers in cloud computing – Digex (now owned by Verizon) and USinternetworking (now owned by AT&T). With Bill’s help, both of these companies delivered ground-breaking offerings, became global category leaders, and had successful IPOs on the NASDAQ. Before entering the start-up domain, Bill spent 5 years with Accenture, Inc. (formerly Andersen Consulting) where he led architecture and development of large-scale OSS/BSS applications for global telecommunications providers.

Bill is a member of Phi Beta Kappa and graduated with distinction from Duke University, where he earned a degree in Electrical Engineering and played Varsity Soccer. Bill sits on the Boards of Era Corporation, a subsidiary of SRA, the Open Management Consortium, and the Chesapeake Regional Tech Council.

Tim Galligan, SVP Customer Operations

Tim Galligan is responsible for all customer-facing operations at Zenoss, including Sales, Services, Support and Marketing, driving a 360 degree holistic view of Zenoss customers. Under his leadership, the company has added over 300 enterprise customers, including brand name companies like VMware, Rackspace, Hosting.com, LinkedIn, Carlson, Motorola, and Deutsche Bank.

Prior to Zenoss, Tim was responsible for worldwide sales of the Microsystems Identity Management business unit, joining them via the highly successful acquisition of Waveset Technologies. At Waveset, a leading provider of identity management software, Tim was VP of International Operations and instrumental in growing international business 300%. Tim joined Waveset after serving as VP Sales and Business Development for Bowstreet, a web services platform company that was subsequently acquired by IBM. Tim has also led the technical sales organization at Motive Communications and the worldwide sales engineering team at Tivoli, through their highly successful IPO and subsequent sale to IBM.

Tim received his Bachelor of Science degree in Computer Science from Towson University.

Alan Conley, CTO

Alan Conley joined Zenoss in 2011 as CTO where he is responsible for driving the Zenoss cloud management vision, direction and on-going innovation. He brings over 20 years of hands-on experience running large scale IT operations and building management products that span virtual, physical and cloud-based IT.

Prior to Zenoss, he served as CTO of the Network Management Group and as a Distinguished Engineer at Cisco Systems, where he was a key driver of Cisco's strategy and architecture for Cloud management, next generation network API, OpenStack, DMTF OVF 2.0, and Open Network Foundation (ONF). He holds a Bachelor of Science degree in Mechanical Engineering from the University of California, Davis.

Chris Smith, CMO

Chris Smith joined Zenoss in 2012 as CMO and is responsible for all aspects of brand management, product marketing, and demand generation. Chris has over 20 years of IT marketing experience and has helped a number of early stage software companies achieve rapid growth and market leadership.

Prior to joining Zenoss, Chris was VP of Product and Partner Marketing at Quest Software. Before Quest, Chris was VP of Marketing and Product Management at Alert Logic, guiding the company from startup to over 1,000 customers and SaaS network security leadership in less than 4 years. Chris has also held marketing leadership positions with BindView (now Symantec), a global provider of IT security policy compliance software; Postini (now Google), a provider of email security services; NetIQ, a vendor of integrated systems and security management solutions, and PentaSafe Security Technologies (now NetIQ), a security management software vendor.

Smith holds a B.S. in Electrical Engineering from Texas A&M University and an MBA from Rice University.