Zenoss Career Opportunities

Define the Future of IT management


Over the past 3 years, Zenoss has become widely recognized as a new leader in the next generation of IT management (a $15B global software market). Through our unique technology and innovative approach we are not only changing the economics of IT management, but also creating a new customer experience. Our company is a dynamic, rapidly growing, meritocracy that rewards contribution and thrives on innovation and collaboration.

If you have the talent, insight and energy to chart a new course, please contact us. All positions below are for full-time work and include a competitive benefits package and equity. To apply, email your resume and cover letter to jobs@zenoss.com. Please be sure to indicate the name of the position for which you are applying.

We look forward to hearing from you!

 
 

Senior Software Developer

  • Open Position:

    Zenoss is looking for a Senior Software Developer that will focus on designing and implementing new features for Zenoss Enterprise and Core.

  • Job responsibilities include but are not limited to:
    • Building Web 2.0 applications using dynamic languages
    • Designing new features and functionality
    • Learning new technologies quickly
    • Interfacing with our open source community
  • Qualifications include:
    • 5+ years programming experience with excellent understanding of OO concepts
    • 2+ years of web application development
    • 2+ years of experience with Python
    • Experience designing and implementing large scale systems
    • Experience with open source development techniques a plus
    • Experience working in an agile style development organization a plus
    • Experience with major Python web application frameworks (Zope) a plus
    • Experience with SNMP and other network management protocols a bonus
  • Location:Austin, TX
  • Type:Full-Time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

 

Product Marketing Manager

  • Open Position:

    Zenoss is seeking an experienced Product Marketing Manager with a track record of out-of-the-box marketing innovation and a passion for driving results.

  • Job responsibilities include but are not limited to:
    • Primary responsibility for sales readiness of Zenoss products
    • Provide product positioning materials, market messages, and training for the sales organization
    • Develop standardized sales scripts, email templates, presentations, proposals
    • Develop product demos and train sales engineers
    • Act as point product person for webinars and other marketing programs
    • Develop and maintain website content on products
    • Write all marketing collateral, data sheets, white papers
    • Work with existing customers to develop success stories and product ROI
    • Develop articles and be an active participant on the Zenoss blog
    • Support PR activities with product-specific presentations and demos
    • Work with other teams to develop and drive execution of product launch plans
    • Active planner and participant in trade shows and other company events
  • Qualifications include:
    • 5+ years direct experience in product marketing and/or management
    • Experience with systems management, virtualization, cloud, and IT management technologies.
    • Must have high technical aptitude and easily communicate with the technical community.
    • First-class verbal and written communications skills. Must be an excellent, compelling presenter.
    • Strong project management, leadership, training, and sales support skills
    • Exceptional knowledge of marketing, sales, and development processes
    • Solid business acumen, management, and problem-solving skills
    • Intelligent and creative with the maturity to respect and use others’ ideas as well as their own
    • Highly-motivated, self-starter that is comfortable taking high-level direction and executing
    • Independent, creative thinker who can transform ideas into meaningful and useful results
    • Thrives in a small team, wears many hats and enjoys great startup environments
    • Ability to travel 20% or as required
    • Bachelor’s Degree required, Masters is a plus
  • Location:Austin, TX
  • Type:Full-Time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

 

Marketing Programs Manager

  • Open Position:

    Zenoss is seeking a creative Marketing Programs Manager to help us drive demand and revenue for our Unlegacy IT enterprise management products for the virtual and cloud-based dynamic datacenter.

    The ideal candidate will launch multi-channel campaigns to generate new prospects and nurture existing prospects.

  • Job responsibilities include but are not limited to:
    • Design and execute integrated demand generation marketing campaigns to support the marketing pipeline and revenue targets, focusing on webinars, third party syndication, email campaigns, advertising programs and trade shows
    • Serve as the point person in the planning process, working with marketing, product management, sales and outside vendors as necessary to achieve program objectives
    • Implement an ongoing communication program to our prospect database with a mix of email and telemarketing
    • Conduct program ROI (return on investment) analysis to assess the success of marketing tactics
    • Work with the sales team to ensure that they are briefed on marketing programs and have the right tools to follow up as required
  • Qualifications include:
    • BA or BS degree or equivalent experience required
    • 2+ years B2B marketing experience, ideally with a software company
    • Experience with CRM and marketing automation systems a plus
    • Ability to write copy and work with a design team to develop email creative and landing pages
    • Quantitative skills required in the area of database analysis, lead conversion and return on investment
    • Highly detail oriented with exceptional project management and organizational skills
    • Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook required
    • Experience with Adobe Photoshop, Illustrator and Dreamweaver a plus
    • Ability to work independently and as part of a team
    • Excellent written and verbal communication skills
    • Some travel required for trade shows (up to 20%)
  • Location:Austin, TX
  • Type:Full-Time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

 

Inbound Marketing Manager

  • Open Position:

    Zenoss is seeking an experienced Inbound Marketing Associate with a track record of out-of-the-box marketing innovation and a passion for driving results.

  • Job responsibilities include but are not limited to:
    • Develop and implement SEO, SEM, PPC strategies and tactics
    • Work with Zenoss Community team to coordinate and drive content for the Zenoss blog
    • Continually analyze site traffic, identify trends, and drive improvements based on analysis
    • Develop and drive search engine optimization program to increase organic search rankings
    • Evangelize SEO projects and work with team members to ensure implementation
    • Research, define, and evolve keyword phrases
    • Drive content improvements for the site as needed to optimize results
    • Manage and optimize paid search campaigns
    • Test, analyze and optimize online ad copy and keywords
    • Develop and modify bidding strategies
    • Provide reporting on spend, ROI, volume and campaign effectiveness
    • Drive inbound link-building initiatives
    • Keep up to date on all SEO & SEM strategies, engines and current events and keep team informed of best practices
  • Qualifications include:
    • 3+ years direct experience managing inbound marketing, SEO, and SEM/PPC campaigns
    • Proficient with web analytics reporting systems
    • Experience managing PPC media buys
    • Active participation and experience with social media sites and tools to drive traffic
    • Experience with Web development
    • First-class verbal and written communications skills
    • Analytical mindset with an understanding of statistical testing methodologies and an intense attention to detail
    • Intelligent and creative with the maturity to respect and use others’ ideas as well as their own
    • Highly-motivated, self-starter that is comfortable taking high-level direction and executing
    • Independent, creative thinker who can transform ideas into meaningful and useful results
    • Thrives in a small team, wears many hats and enjoys great startup environments
    • Bachelor’s Degree
  • Location:Austin, TX
  • Type:Full-Time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

 

Market Development Representative

  • Open Position:

    Zenoss is looking for a talented market developer who can process, identify, and qualify sales opportunities for our open source IT management software and distribute qualified leads to the sales organization for action. This role requires a motivated self-starter capable of making things happen and delivering results. This is an outbound lead qualification position - you must be comfortable on the phone and motivated to contact prospects via multiple methods in order to achieve your targets.

  • Job responsibilities include but are not limited to:
    • Process, identify and qualify leads into sales opportunities
    • Be comfortable and proficient in identifying key decision makers across various organizations and uncovering the compelling events that will drive qualified opportunities for our sales organization
    • Be confident in positioning our open source IT management products and value proposition to IT operations prospects from the operator level to the executive level
    • Manage a large and growing database of leads in Sugar CRM, efficiently processing all opportunities, tracking, reporting and maintaining them until they are established in the sales pipeline
    • Develop qualified leads by researching, profiling, cold calling, and networking targeted companies/contacts
    • Support a variety of inbound and outbound marketing programs
  • Qualifications include:
    • Bachelor's degree or equivalent experience
    • 2+ years inside sales and/or lead generation experience, preferably in the software industry
    • Demonstrated work ethic and consistent track record of over achievement
    • Excellent verbal, phone, and email communications skills
    • Advanced user of modern web/online communication technologies
    • Strong negotiation skills and ability to influence without authority
    • Initiative to prospect calls
    • The ability to adapt, contribute and succeed in a rapidly changing, early stage company environment
    • You must be positive, flexible, willing to learn, and constantly push yourself to succeed
  • Location:Austin, Texas
  • Type:Full-time

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

 

Product Manager

  • Open Position:

    The Product Manager plays the leadership role in product planning and design to ensure the product is differentiated from competitors in the marketplace, and participates in the entire lifecycle of the product, working closely with development teams from product initiation to delivery to eventual product retirement. He/she will research and listen to existing customers, prospects, and the market at large, then articulate product strategy and needs in the form of product requirements. Product Managers also work closely with Sales and Marketing to ensure that product features, benefits, and positioning are accurate and effective. Product Managers are responsible for achievement of revenue objectives.

  • Job responsibilities include but are not limited to:
    • Lead cross functional business teams to define short- and long-term product strategy for three areas of product: platform, tactical and strategic applications
    • Define use cases, business cases, and functional requirements for features
    • Understand competitive products and articulate strengths and weaknesses relative to those products
    • Create business cases for new products and revenue opportunities
    • Provide input on prototypes and user interface designs
    • Actively participate and drive community adoption in Zenoss community forum as a product/domain expert and blogger
    • Work with multiple functions, including Sales, Support, Services, and Marketing to successfully launch, sell, and support products.
  • Qualifications include:
    • Bachelor's Degree in Marketing/Computer Science/Engineering. MBA preferred.
    • Minimum 5 years technical Product Management experience in IT Management Software with specific expertise in product management of management software for either server virtualization, networking, or service management.
    • Experience with complex multi-discipline enterprise software
    • Track record of shipping successful products and collaboration with cross-functional teams.
    • Startup experience highly desirable
    • Strong analytical and problem solving skills.
    • Strong communication skills, and ability to interact with customers, partners, and press/analysts with accuracy and professionalism
    • Deliver collateral content: ability to deliver datasheet, competitive matrices, demos, etc.
    • Ability to think and execute at both strategic and operational levels.
    • Demonstrated self-motivation and self-discipline to work effectively in a high-paced environment.
  • Location:Austin, Texas
  • Type:Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

 

Enterprise Account Executive

  • Open Position:

    Be a part of a dynamic, fast paced and growing sales environment where everyone makes an impact. We are seeking a high energy individual to be part of our Enterprise Sales Team. This role requires a proven self starter capable of making things happen and delivering results. The ideal candidates will have experience in Enterprise Software Sales and knowledge of the Enterprise application marketplace.

  • Job responsibilities include but are not limited to:
    • Selling and closing. This role is a hunter, not a farmer.
    • Leverage relationships with IT decision makers in Fortune 2000 Companies
    • Conduct outbound calls to strategic prospects
    • Conduct web based interactive product demos via PC and telephone
    • Prospect within assigned territory to uncover new opportunities and account targets
    • Manage forecasts, close deals, and track customer data using company standard CRM tools
    • Participate in internal sales training and certification programs to maintain the highest knowledge and proficiency in Zenoss offerings and industry trends
    • Attain expert knowledge of Zenoss products
  • Qualifications include:
    • Proven/Quantifiable track record of over-achievement in 5 of the last 7-10 years
    • Earnings history of $250,000+ in 5 of the last 7-10 years
    • Track record of closing tactical and enterprise wide transactions
    • Experience in applying solution selling methodologies to maximize corporate revenue growth
    • Experience selling complex software-based solutions such as network security or Network and Systems management solutions
    • Successful track record of building start-up technology companies
    • College degree preferred
  • Location:Open
  • Type:Full-Time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

 

Zenoss Senior Support Engineer

  • Open Position:

    Zenoss is seeking a highly motivated, self-directed individual to join our customer support team as a Senior Support Engineer. In this role you will provide advanced support to customers dealing with complex issues surrounding the use of Zenoss. In addition to providing world-class support to our customers, you will be a subject matter expert and mentor to the front-line support group.

    A deep desire to provide excellent customer service coupled with a strong (and broad) technical background will be imperative to succeed at this position.

  • Job responsibilities include but are not limited to:
    • Field customer support requests (telephone, web, email), perform problem determination, and deliver solutions
    • On-Call (rotation) for Support for Critical Issues (scheduled in advance)
    • Develop patches and deliver to customers
    • Subject matter expert on Zenoss, network/systems monitoring and related technologies
    • Escalate and track higher order issues to Tier 3 (engineering) support
    • Interface with engineering to develop and test solutions, incorporate field patches into codebase, and test and install new features
    • Assist product management in developing and prioritizing enhancement lists
    • Summarize, communicate and escalate customer experiences
  • Qualifications include:
    • Three or more years' experience providing technical support for enterprise software solutions
    • Intermediate (Advanced preferred) understanding of Python
    • Experience with systems and network monitoring tools (Zenoss, Nagios, BMC, etc.)
    • Two or more years experience with Linux and/or Windows system administration
    • Excellent phone and email skills, positive customer-centric attitude
    • Strong problem solving skills
    • Organized, self-starter with an ability to follow through on issues under minimal supervision
    • Ability to multi-task and quickly shift contexts

    Desired Experience / Skills

    • Experience with any of the following is highly desirable:
      • MySQL
      • Zope, SNMP, SSH, WMI, DCOM, Perfmon
      • Shell programming, Trac, SVN
    • ITIL Foundation Certification
  • Location:Annapolis, MD or Austin, TX
  • Type:Full-time

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

We highly recommend that you download the open-source version of our application and experience our application and technology. This is a unique opportunity for you to see what you might be working with before you apply. We would like to hear your feedback, and even better if you can show us what you can do to enhance our software. Please spend time getting familiar with our solution prior to speaking with us.