Development/IT

• ZaaS Developer/Engineer
• Software Developer – Sustaining Engineer
• Software QA Test Engineer
• Senior Software QA Engineer
• Senior Solutions Engineer
• Software Developer
• Senior Software Developer

Sales/Marketing

• Pre-Sales Engineer
• Enterprise Account Executive - Australia

Client Services

• Solutions Architect
• Senior Support Engineer
• Client Support Engineer
• Client Services Engineer

 

ZaaS Developer/Engineer

• Open Position:
  

  Join the Zenoss as a Service (ZaaS) team in the ongoing development of ZaaS in AWS (and other) public and private cloud environments. We are looking for a new team member who is an experienced Python programmer. Optional programming experience in Ruby and/or Java would be considered as well. The ZaaS Developer/Engineer will be concentrating in developing rapidly and dynamically scalable methods for deploying and operating current and next generation Zenoss software in the cloud. We operate as a small team of highly skilled and energetic developers and operations staff that build, participate, and contribute to open-sourced projects to attain company goals. If you follow the interesting things that come from DevOps driven teams like Etsy, Pinterest, Facebook, Github, Netflix, etc., then you may be a great fit in this team!

• Job responsibilities include but are not limited to:
  • Building highly scalable and reliable applications to be used in cloud services/SaaS.
  • Collaborating with a team to design new features and functionality.
  • Working with customers to maintain and enhance existing product lines.
  • Learning new technologies quickly and leveraging 3rd party tools to speed delivery.
  • Travel occasionally for participation in shows and conferences.
  • Encouraged to submit yours/our work to present at shows and conferences.
• Qualifications include:

  Required:

  • Developing cloud-based applications/services using the following components:
    • Amazon Web Services
      • Boto (or other AWS API)
    • RabbitMQ or other strong AMQP experience
    • Celery
    • Opscode Chef
  • Proven experience automating deployment and configuration of systems in public clouds
  • BS degree in Information Systems, Computer Science, or Engineering.
  • 7+ years of programming experience with excellent understanding of OO concepts
  • 4+ years of experience programming with Python and/or Ruby/Java

  Preferred:

  • 2+ years of web application development
  • Experience designing and implementing large scale systems
  • Experience with open source development techniques
  • Experience working with Agile processes, such as Scrum
  • Experience with SNMP and other network management protocols/APIs a bonus
  • Experience smoking a brisket for fifteen hours
  • Experience with any of the following:
    • Redis
    • MongoDB
    • D3.js - Highcharts - Flot
    • Puppet or cfEngine
    • Elasticsearch
    • Logstash or Splunk
    • OpenTSDB
    • Hbase/Hadoop Z
    • enoss - Graphite - Statsd - New Relic - Boundary - AppDynamics - CopperEgg
    • AWS Technologies: CloudFormation, Auto-Scaling Groups, IAM Policies, VPC Networks
• Location: Austin, TX
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Software Developer – Sustaining Engineer

• Open Position:
  

  Come join a team of professionals that work closely together to create an award winning solution for network monitoring. The core of our product is open source and has an active user community. We also sell services, support, and add-ons which make our product scale to enterprise level. We pride ourselves on a healthy work/life balance and an low developer turnover rate. If you would like to be part of a highly skilled development team that embraces questions/curiosity and cultivates growth - this is the position/team you are looking for! No one knows it all, so come be a part of a team that isn't afraid to ask questions, challenge assumptions, and dig in to tackle the hard puzzles that distributed software systems present.

  We are looking for talented developers to be the last line of defense to resolve customer issues that could not be solved by our level 1 and level 2 support staff. You will need great trouble shooting skills and the ability to dive deep into the code base to investigate the root cause of an issue and fix it.

• Job responsibilities include but are not limited to:
  • Work with customers to maintain and enhance existing product lines
  • Collaborate with a team to design and implement solid long term solutions for customers
  • Learn new technologies quickly and leverage 3rd party tools to speed delivery
  • Ability to work outside of standard business hours to accommodate customers’ needs, including participation in an on-call rotation

   

• Qualifications include:
  • BS degree in Information Systems, Computer Science, or related field
  • 4+ years of programming experience with excellent understanding of OO concepts
  • Willing to learn and work with Python and Java

   

  Nice to have:

  • 2+ years of experience programming with Java
  • 1+ years of web application development
  • 1+ years of experience with Python
  • Experience designing and implementing large scale systems
  • Experience with open source development techniques
  • Experience working with Agile processes, such as Scrum
  • Experience with SNMP and other network management protocols a bonus
• Location: Austin, TX
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Software QA Test Engineer

• Open Position:
  

  Zenoss is seeking an QA Test Engineer to test the next generation of IT Management tools. As a member of a scrum team you’ll have the opportunity to work directly with the development team to find, fix, debug, and automate all aspects of testing. This position is your opportunity to work for a rapidly growing small company where you’ll have the ability to directly impact the success of the team and products. The position is based in Austin, TX.

• Job responsibilities include but are not limited to:
  • Create and execute automated tests using a Selenium or Python based test framework
  • Document functional test cases through direct interaction with development, reverse engineering, and feedback from the Zenoss community
  • Deploy and administer test environments consisting of various types of physical and virtual servers and network infrastructure
  • Execute manual tests, analyze issues, and work with development to debug and resolve issues early in the release cycle
• Qualifications include:
  • BSCS or equivalent work experience
  • Coding and debugging experience in Python and/or Java -­ must pass coding test
  • Demonstrated proficiency in using SNMP, syslog, and Linux tools for debugging
  • Effective verbal and written communication skills
  • Experience in detecting, isolating, and characterizing product issues
  • Must be results­ focused, team­ oriented and a possess a strong work ethic
  • Other useful skills include experience writing database queries, working with Subversion, TestLink, and JIRA
• Location: Austin, TX
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Senior Software QA Engineer

• Open Position:
  

  Zenoss is seeking an experienced test automation engineer to test the next generation of IT Management tools. As a member of a scrum team you’ll have the opportunity to work directly with the development team to find, fix, debug, and automate all aspects of testing. This position is your opportunity to work for a rapidly growing small company where you’ll have the ability to directly impact the success of the team and products. The position is based in Austin, TX.

• Job responsibilities include but are not limited to:
  • Design and implement automated functional and system test suites using Selenium or Python
  • Create functional test cases through direct interaction with development, reverse engineering, and feedback from the Zenoss community
  • Deploy and administer test environments consisting of various types of physical and virtual servers and network infrastructure
  • Use SNMP and application simulators for testing complex deployment environments
  • Execute manual and automated tests, analyze issues, and work with development to debug and resolve issues early in the release cycle
• Qualifications include:
  • 5+ years of software testing experience including a focus on automated testing testing of the application tier BSCS or equivalent work experience
  • Coding and debugging experience in Python and/or Java ­ - must pass coding test
  • Familiarity with deploying and testing network, EMC, Windows Server, RHEL, Cisco, Netapp, database and application servers
  • Demonstrated proficiency in using SNMP, syslog, and Linux tools for debugging
  • Experience using or testing enterprise monitoring software
  • Effective verbal and written communication skills
  • Ability to contribute to the success of the team Self­directed ­ think and act independently
  • Experience creating and/or writing automated test scripts using custom, open­source, or commercial test automation tools
  • Experience in detecting, isolating, and characterizing product issues
  • Willingness and flexibility to switch between multiple high priority assignments
  • Must be results­focused, team­oriented and a possess a strong work ethic
  • Other useful skills include experience writing database queries, working with Subversion, TestLink, and JIRA
• Location: Austin, TX
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Senior Solutions Engineer

• Open Position:
  

  Is software development a passion for you? Does writing code make you want to jump out of bed in the morning? Are you excited about leading or being a part of a team of engineers building world-class software solutions? If you answered yes, then we want you.

  Come join Zenoss as a Solutions Engineer. You will write code! You will lead and mentor other software engineers! You will help create brand new products! But, above all, you will have fun!

  Zenoss is a leading global provider of Systems Management Software solutions for corporate, government, academic and many other sectors. We are building the next generation of solutions for Zenoss channel partners and we're looking for talented and experienced software professionals to expand out team of developers in Austin, TX.  We need senior and mid-level engineering talent to help design the architecture and write code. We are building targeted channel solutions for a reseller partner network that includes some of the largest technology companies in the world. We need you to help us build these products.

• Job responsibilities include but are not limited to:
  • Working with our partners who include project managers, architects and other engineers to design and implement new applications that will be built on the Zenoss Service Dynamics platform.
  • Leading and mentoring a team of software engineers to produce a high quality product within the specified time frame.
  • Communicate effectively with people having differing levels of technical knowledge.
  • Effectively analyze the requirements of implementing software projects, provide accurate estimates, and deliver a high quality and highly performing application on time.
  • Provide application support, problem diagnosis and problem resolution
  • Other duties as assigned.
• Qualifications include:
  • Bachelor's degree in Computer Science, Information Systems, Computer Engineering or equivalent
  • Minimum of 4 years of experience with Web Application or Client Server Application development
  • Proven ability to produce technical project design proposals
  • Prior experience as a leader or significant contributor to engineering and integration efforts with strong attention to detail
  • Demonstrated ability as a strong technical engineer who can design and code as well as provide guidance to team members
  • Minimum of 4 years of development experience with Java and Python Knowledge of client-side web technologies (HTML, JavaScript, extJS, AJAX, CSS) is a plus
  • Experience with the development of Systems or Network Management solutions is a plus
  • Experience with Agile development (specifically Scrum) is also a plus
  • Deep experience in one or more of the following areas:
    • Virtualization and Cloud Computing
    • Enterprise Storage Architecture
    • Enterprise Network Architecture
    • Datacenter Infrastructure Dependency Modeling
• Location: Austin, TX
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Software Developer

• Open Position:
  

  Join a team of professionals that work closely to create breakthrough IT and systems management in the era of cloud and virtualization. The core of our product is open source with an active user community, allowing you to interact with thousands of dedicated users on a daily basis. We pride ourselves on a healthy work/life balance that takes advantage of Agile to maintain focus and facilitate collaboration. We provide a culture that isn’t afraid to ask questions, challenge assumptions, and dig-in to address the problems posed with distributed software systems.

• Job responsibilities include but are not limited to:
  • Building highly scalable and reliable applications to be used in enterprise applications
  • Collaborating with a team to design new features and functionality
  • Working with customers to maintain and enhance existing product lines
  • Learning new technologies quickly and leveraging 3rd party tools to speed delivery
• Qualifications include:
  • BS degree in Information Systems, Computer Science, or Engineering.
  • 4+ years of programming experience with excellent understanding of OO concepts
  • Willing to learn and work with Python and Java

  Nice to have:

  • 2+ years of experience programming with Python and/or Java
  • 1+ years of web application development
  • Experience designing and implementing large scale systems
  • Experience with open source development techniques
  • Experience working with Agile processes, such as Scrum
  • Experience with SNMP and other network management protocols a bonus
• Location: Austin, TX
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Senior Software Developer

• Open Position:
  

  Join a team of professionals that work closely to create breakthrough IT and systems management in the era of cloud and virtualization. The core of our product is open source with an active user community, allowing you to interact with thousands of dedicated users on a daily basis. We pride ourselves on a healthy work/life balance that takes advantage of Agile to maintain focus and facilitate collaboration. We provide a culture that isn’t afraid to ask questions, challenge assumptions, and dig-in to address the problems posed with distributed software systems.

• Job responsibilities include but are not limited to:
  • Building highly scalable and reliable applications to be used in enterprise applications
  • Collaborating with a team to design new features and functionality
  • Working with customers to maintain and enhance existing product lines
  • Learning new technologies quickly and leveraging 3rd party tools to speed delivery
• Qualifications include:
  • BS degree in Information Systems, Computer Science, or Engineering.
  • 7+ years of programming experience with excellent understanding of OO concepts
  • Willing to learn and work with Python and Java

    Nice to have:

  • 4+ years of experience programming with Python and/or Java
  • 2+ years of web application development
  • Experience designing and implementing large scale systems
  • Experience with open source development techniques
  • Experience working with Agile processes, such as Scrum
  • Experience with SNMP and other network management protocols a bonus
• Location: Austin, TX
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Pre-Sales Engineer

• Open Position:
  

  Zenoss is currently recruiting a Pre-Sales Systems Engineer based in the Chicago, IL area. We are seeking high energy individuals to work with our sales team to bring Zenoss solutions to our clients. The ideal candidates will have experience in all aspects of the technical sales cycle including product demonstrations, technical presentations, requirement analysis and evaluation management. This position will require approximately 40% travel to various client locations.

• Job responsibilities include but are not limited to:
  • Attain expert knowledge of Zenoss products
  • Technical Presentations
  • Product Demonstrations
  • Managing the product evaluation process
  • Customization and enhancement of Zenoss to meet prospect requirements
  • Work closely with sales team to exceed customer expectations
  • Working with Zenoss Community and Engineering to drive requirements for new product features
• Qualifications include:
  • Strong knowledge of Unix/Linux and Windows administration
  • Experience with SNMP
  • Knowledge of Network infrastructure systems
  • Strong knowledge of Python
  • Experience in virtualization
  • Knowledge of enterprise monitoring applications: BMC, Tivoli, CA, HP
  • Knowledge of open source monitoring systems such as Nagios a plus
  • Effective communication skills
  • Flexibility to travel as required and to work hours needed to meet customer deliverables
  • Self-motivated with the ability to quickly understand complex customer IT infrastructures
• Location: Chicago, IL area
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Enterprise Account Executive - Australia

• Open Position:
  

  Zenoss is seeking a high energy individual to lead our sales efforts as Zenoss expands into APAC. The position is based in Australia. This role requires a proven self-starter capable of making things happen and delivering results. The ideal candidates will have experience in Enterprise Software Sales and have a proven track record of success. Be a part of a dynamic, fast paced and growing sales environment where everyone makes an impact!

• Job responsibilities include but are not limited to:
  • Selling and closing. This role is a hunter, not a farmer.
  • Leverage relationships with IT decision makers in Telco/Service Provider Companies
  • Conduct outbound calls to strategic prospects
  • Prospect within assigned territory to uncover new opportunities and account targets
  • Manage forecasts, close deals, and track customer data using company standard CRM tools
  • Participate in internal sales training and programs to maintain the highest knowledge and proficiency in Zenoss offerings and industry trends with Cloud Service Providers
  • Attain expert knowledge of Zenoss products & solutions
  • Manage all aspect of sales cycle (strategic, business & technical)
  • Work in fast pace dynamic marketplace.
• Qualifications include:
  • Proven/Quantifiable track record of over-achievement in 5 of the last 7-10 years
  • Earnings history of $250,000+ in 5 of the last 7-10 years
  • Track record of closing tactical and enterprise wide transactions
  • Experience in applying solution selling methodologies to maximize corporate revenue growth
  • Experience selling complex software-based solutions such as network security or Network and Systems management solutions
  • Experience with Cloud Service Provider solutions
  • Successful track record of building start-up technology companies
  • College degree preferred
• Location: Sydney, Australia
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Solutions Architect

• Open Position:
  

  Zenoss is currently recruiting for a Solution Architect that serves as a senior consultative resource to strategic accounts. The Solution Architect creates and articulates compelling customer-specific solutions crafted around Zenoss technology. The goal is to become a thought leader and trusted advisor to enterprise CIOs, CTOs, CTO office, VPs of Infrastructure, VPs of Applications, enterprise architects and IT strategists influencing the future overall architecture of these accounts based on the benefits of Zenoss’s solutions, services and vision.  

  The Solution Architect routinely engages both internally and externally with Director, VP and C-level staff providing critical perspective and guidance on strategy, investments and innovation drawing upon their depth and breadth of technical and business impact knowledge. The Solution Architect will report into the strategic account team. The Solution Architect will work with the customer teams based on a strategic account plan. The goal will be to facilitate on-going projects, help to start new initiatives and sell Zenoss solutions.

• Job responsibilities include but are not limited to:

  Key Relationships

  The Solution Architect will have a rich network of contacts and relationships within Zenoss and also the Zenoss customer base focusing on strategic accounts. The customer architects, CIO/CTO, account teams, and sales and service management are fundamental relationships that must be established to be able to function in this role.

   

  Key Performance Objectives

  The objectives for the role of Solution Architect are to accelerate growth in adoption of product use, spread best practice and elevate strategic mindshare within those accounts. Measurement of performance to the objectives will be provided primarily by customer satisfaction, expansion of product, and commitment to renewal of annual licensing.

• Qualifications include:
  • Experience as a technical leader is a requirement
  • Sales acumen, IT industry experience, and previous technical account management roles
  • Previous experience establishing high level customer relationships
  • Must be comfortable working at the CTO level
  • Ability to see and present "the big picture" in IT and offer solutions for improvement
  • An understanding of the financial and technical challenges faced with running a modern data center
  • A thought leader in the application of ITIL principles
  • The ability to articulate and understand Zenoss technology and the benefits that can be achieved in customer environments
  • Strong understanding of competitive technologies, competitor positioning, counter-arguments and emerging technologies that could be both cooperative and competitive
  • Skills and knowledge in the areas of project & risk management, business finance and strategic account planning 5+ years recent experience with data center IT architecture design, including enterprise applications, security, systems management, business continuity solutions
  • Proven track record of selling services as part of a solution
  • Strong customer-facing and relationship building skills
  • Ability to travel up to 30 percent of the time, including international if necessary
  • Charismatic personality
• Location: Open
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Senior Support Engineer

• Open Position:
  

  Zenoss is seeking a highly motivated, self-directed individual to join our customer support team as a Senior Support Engineer. In this role you will provide advanced support to customers dealing with complex issues surrounding the use of Zenoss. In addition to providing world-class support to our customers, you will be a subject matter expert and mentor to the front-line support group.

  A deep desire to provide excellent customer service coupled with a strong (and broad) technical background will be imperative to succeed at this position.

• Job responsibilities include but are not limited to:
  • Field customer support requests (telephone, web, email), perform problem determination, and deliver solutions
  • On-Call (rotation) for Support for Critical Issues (scheduled in advance)
  • Develop patches and deliver to customers
  • Subject matter expert on Zenoss, network/systems monitoring and related technologies
  • Escalate and track higher order issues to Tier 3 (engineering) support
  • Interface with engineering to develop and test solutions, incorporate field patches into codebase, and test and install new features
  • Assist product management in developing and prioritizing enhancement lists
  • Summarize, communicate and escalate customer experiences
• Qualifications include:

  Required Experience / Skills:

  • Intermediate (Advanced preferred) understanding of Python
  • Experience with systems and network monitoring tools (Zenoss, Nagios, BMC, etc.)
  • Two or more years experience with Linux and/or Windows system administration
  • Excellent communicator, both verbally and written
  • Positive customer-centric attitude
  • Strong problem solving skills Organized, self-starter with an ability to follow through on issues under minimal supervision
  • Ability to multi-task and quickly shift contexts

   

   Desired Experience / Skills:

  • Experience with any of the following is highly desirable:
    • MySQL
    • Zope
    • SNMP, SSH, WMI, DCOM, Perfmon
    • Shell programming, Trac, SVN
    • Prior experience providing technical support for systems with software
    • ITIL Foundation Certification
• Location: Austin, TX or Annapolis, MD
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Client Support Engineer

• Open Position:
  

  Zenoss is seeking a highly motivated, self-directed individual to join our customer support team as a Support Engineer. In this role you will provide support to customers dealing with issues surrounding the use of Zenoss.

  A deep desire to provide excellent customer service coupled with a strong (and broad) technical background will be imperative to succeed at this position.

• Job responsibilities include but are not limited to:
  • Field customer support requests (telephone, web, email), perform problem determination, and deliver solutions
  • On-Call (rotation) for Support for Critical Issues (scheduled in advance)
  • Track open customer issues, communicate status to customers Interface with engineering to develop and test solutions
  • Work with engineering to install and test new versions of products
  • Follow up with customers to verify solutions are successful
  • Summarize, communicate and escalate customer experiences
• Qualifications include:

  Required Experience / Skills:

  • One or more years' experience providing technical support for enterprise software solutions
  • Strong Linux system administration skills
  • Experience with network administration
  • Experience with Windows administration
  • Excellent phone and email skills, positive customer-centric attitude
  • Strong problem solving skills
  • Organized, self-starter with an ability to follow through on issues under minimal supervision
  • Ability to multi-task and quickly shift contexts

   Desired Experience / Skills:

  • BS in information technology related field
  • Experience supporting products with TCP/IP and SNMP networking components
  • Experience with: Python, Java, Zope, MySQL, WMI
  • Experience with systems and network monitoring tools
• Location: Austin, TX
• Type: Full-time/Regular

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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Client Services Engineer

• Open Position:
  

  Zenoss is looking for a motivated problem solver to join our Client Services Engineering team. This role is responsible for providing high caliber implementation and professional services to our Enterprise Customers.

  A focus on customer satisfaction, attention to detail and a strong technical background are necessary for success.  This position will require approximately 40% travel to various client locations.

• Job responsibilities include but are not limited to:
  • Technical Services such as requirements analysis, architecture, deployment and customizations
  • Product training and mentoring
  • Working with Engineering and Product Management to help drive requirements
  • Project planning and management
• Qualifications include:
  • Bachelor's degree or equivalent experience
  • Strong knowledge of Unix/Linux and Windows administration
  • Experience with SNMP, Python, Java and Zope are pluses
  • Knowledge of Network infrastructure systems
  • Knowledge of enterprise monitoring applications: BMC, Tivoli, CA, HP
  • Experience in the implementation of enterprise monitoring systems
  • Cloud, Telco, Managed Service Provider, OSS experience a plus
  • Effective communication skills
  • Flexibility to travel as required and to work hours needed to meet customer deliverables.
  • Self-motivated with the ability to quickly understand complex customer IT infrastructures
  • Demonstrated work ethic and consistent track record of over achievement
  • The ability to adapt, contribute and succeed in a rapidly changing, early stage company environment
  • Attention to detail is critical
• Location: Open
• Type: Full-time

To apply, please email jobs@zenoss.com. Include a cover letter, salary history, and attach your resume in plaintext, Microsoft Word or PDF format. Remember to specify the position for which you wish to apply.

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