Chapter 3. Upgrading Service Impact

This chapter contains procedures for upgrading Service Impact. For any given upgrade, you only need to perform one of the procedures.

Prerequisites

Before performing an upgrade,
  • Complete the procedures in Preparing to install or upgrade Service Impact.
  • Resource Manager should be running normally at the beginning of an update. The procedures in this section stop, start, or restart specific services, but the assumed starting point is Resource Manager running normally.
  • Export service models. As a best practice, exporting before an upgrade provides a quick restore option if the upgrade fails. If necessary, you can uninstall, remove the ZenPack, install again with the working version, and then import from the exported graph. For more information about importing and exporting service models, refer to the Zenoss Service Impact User Guide.