Removing Service Impact

Use this procedure to remove Service Impact from a Resource Manager 5.x or 6.x deployment.
  1. Log in to the Control Center master host as a user with Control Center CLI privileges.
  2. Create a snapshot:
    serviced service snapshot Zenoss.resmgr
    On completion, the serviced command returns the ID of the new snapshot. If the installation of a ZenPack fails, you can restore the snapshot created in this step. For more information about restoring a snapshot, refer to the Control Center Reference Guide.
  3. Stop the Zenoss services, and then verify that the services are stopped.
    1. Stop Resource Manager.
      serviced service stop Zenoss.resmgr/Zenoss
    2. Wait until all services are stopped.
      Use the watch command to monitor the stop.
      watch serviced service status Zenoss.resmgr/Zenoss
  4. Start the services that are required for the removal of Service Impact.
    serviced service start zeneventserver zope
  5. Remove the ZenPacks.zenoss.Impact ZenPack.
    Removing the ZenPack also removes the zenimpactstate service.
    serviced service run zope zenpack-manager \
      uninstall ZenPacks.zenoss.Impact
  6. Stop and remove the Infrastructure/Impact service, and then remove the ZenPacks.zenoss.ImpactServer ZenPack.
    1. Stop the Infrastructure/Impact service, then wait 10 seconds.
      serviced service stop Infrastructure/Impact
    2. Remove the Infrastructure/Impact service.
      serviced service remove Infrastructure/Impact
    3. Remove the ZenPack.
      serviced service run zope zenpack-manager \
        uninstall ZenPacks.zenoss.ImpactServer
  7. Restart all Zenoss services:
    serviced service restart Zenoss.resmgr/Zenoss