Chapter 2. Upgrading Service Impact

This chapter contains procedures for upgrading Service Impact. For any given upgrade, you only need to perform one of the procedures.

Prerequisites

Before performing an upgrade,
  • Complete the steps in Preparing to install or upgrade.
  • Export service models. As a best practice, exporting before an upgrade provides a quick restore option if the upgrade fails. If necessary, you can uninstall, remove the ZenPack, install again with the working version, and then import from the exported graph. For more information, refer to the Zenoss Service Impact User Guide sections "Exporting a service model" and "Importing service model definitions."