Notes and workarounds

Downloading files for this release

To install this release, download the Service Impact files from the File Portal - Download Zenoss Enterprise Software site. If you do not have a login account for the site, request one by contacting Zenoss Support.

Installation and upgrade procedures are detailed in the following guides:
  • Zenoss Service Impact Installation Guide for Resource Manager 5.x
  • Zenoss Service Impact Installation Guide for Resource Manager 4.2

The following table identifies the files to download for each supported installation or upgrade scenario.

Required files
Resource Manager Required files
5.1.x and later ZenPack.zenoss.ImpactServer-5.1.7.0.0-py2.7.egg
ZenPack.zenoss.Impact-5.1.7.0.0-py2.7.egg
5.0.x ZenPack.zenoss.ImpactServer-5.1.7.0.0-rm5.0.x-py2.7.egg
ZenPack.zenoss.Impact-5.1.7.0.0-py2.7.egg
4.2.5 with RPS 671 or later zenoss_impact-5.1.7.0.0.noarch.rpm
ZenPack.zenoss.ImpactServer-5.1.7.0.0-py2.7.egg
ZenPack.zenoss.Impact-5.1.7.0.0-py2.7.egg
4.2.4 with RPS 854 or later zenoss_impact-5.1.7.0.0.noarch.rpm
ZenPack.zenoss.ImpactServer-5.1.7.0.0-py2.7.egg
ZenPack.zenoss.Impact-5.1.7.0.0-py2.7.egg
4.2.4 with RPS 819 zenoss_impact-5.1.7.0.0.noarch.rpm
ZenPack.zenoss.ImpactServer-5.1.7.0.0-py2.7.egg
ZenPack.zenoss.Impact-5.1.7.0.0-py2.7.egg
ZenPacks.zenoss.AdvancedSearch, version 1.1.5 or later. This ZenPack must be installed on your Resource Manager master host. Follow the standard steps for ZenPack installation, as documented in the Zenoss Resource Manager Administration Guide.

Upgrading from 5.1.6 to 5.1.7

Service Impact 5.1.6 was withdrawn. If you installed Service Impact 5.1.6, upgrading to 5.1.7 requires a rebuild of the Lucene index.

  1. Complete steps 1 through 7 as documented in "Upgrading both Service Impact ZenPacks" and "Upgrading only ZenPacks.zenoss.ImpactServer" in the ../../../../../dox.tools/vars/pubs/rm.html#pubs__cite-impact-install-5.
  2. Log in to the zope service container as zenoss.
    serviced service attach zope su - zenoss
  3. Run the following command.
    zenimpactgraph run --reindex
  4. Exit the container.
    exit
  5. Continue with step 8 of the upgrade process.

Future enhancement for Neo4J support

In a future release, the Service Impact graph update will be enhanced so that after the restore/rebuild of the Neo4J graph database, service event processing can resume quickly, regardless of the size/number of service models.