Known issues

ID Description
ZEN-21707 Impact View node overlaps with cyclical relationships.
ZEN-21730 Cisco devices may create duplicated entries in the Service Impact search dialog.
ZEN-22037 In Resource Manager 4.2.4, the Impact View event rainbow does not route to events subpage for device/component. The underlying cause is specific to Resource Manager 4.2.4, and a fix is scehduled for inclusion in an upcoming RPS.
ZEN-22078 When a service is created with an existing name, a console error is generated.
ZEN-22174 Changing a device's production state is not reflected in the Impact View of the device.
ZEN-22451 For Linux devices, a ping down does not change state, causing an inconsistency with Service Impact. This caused by an Resource Manager issue.
ZEN-22455 Resource Manager 5.1.1 includes a new event class, /Status/SNMP, and it does not affect dynamic services in Service Impact 5.1.1.
  • In Resource Manager 5.1.1 with Service Impact 5.1.1, devices affected by events with an event class of /Status/SNMP do not display state changes in the Members View, Events View, or Impact View. To see the event, visit the Events tab or the Events section for that device, on the Infrastructure tab.
  • In Resource Manager 5.1.1 with Service Impact 5.1.1, devices affected by events with an event class of /Status/Ping display state changes in the Members View, Events View, and Impact View.

This is caused by a Resource Manager issue, and a fix is scheduled for inclusion in an upcoming release.

ZEN-22680 While upgrading the ImpactServer ZenPack on Resource Manager 5.0.x systems, you may see the following message:

Service definition sdk is not available, please see installation guide

Please ignore the message.