Creating Support Bundles
You may be asked to send a support bundle to Zenoss Support to help troubleshoot an issue with your system. This support bundle contains the logs and system status that the Support team needs to solve your issue.
- As an administator, navigate to ADVANCED > Support. The Support Bundles window appears.
- Click Add. A window appears indicating that the support bundle will continue to be gathered even after closing the window.
Click OK. The Create Support Bundle window displays. Click
Close. The support bundle will continue to be gathered. You can
monitor the job log for progress. You can continue working with the system during this
When the completed support bundle appears in the Support Bundles window, click on its
row and click Download to send the support bundle
.zip file to your browser's downloads folder.