Creating Support Bundles

You may be asked to send a support bundle to Zenoss Support to help troubleshoot an issue with your system. This support bundle contains the logs and system status that the Support team needs to solve your issue.
To create a support bundle:
  1. As an administator, navigate to ADVANCED > Support. The Support Bundles window appears.
  2. Click Add. A window appears indicating that the support bundle will continue to be gathered even after closing the window.
  3. Click OK. The Create Support Bundle window displays. Click Close. The support bundle will continue to be gathered. You can monitor the job log for progress. You can continue working with the system during this time.
    Figure 134. Create Support Bundle window Create Support Bundle window
  4. When the completed support bundle appears in the Support Bundles window, click on its row and click Download to send the support bundle .zip file to your browser's downloads folder.
    Figure 135. Support Bundles window