Preparing to install or upgrade without internet access

This procedure describes how to download and stage the files required to install Service Impact.
To perform this procedure, you need:
  1. In a web browser, navigate to the File Portal - Download Zenoss Enterprise Software site.
  2. Log in with the account provided by Zenoss Support.
  3. Download the Docker image file for Service Impact.

    Replace the variable x with the minor release number of the version that you are installing.

  4. Download the Service Impact ZenPack files.
    Replace Version with the most recent version number available on the download page:
    • ZenPack.zenoss.ImpactServer-Version-py2.7.egg
    • ZenPack.zenoss.Impact-Version-py2.7.egg
  5. Copy the files to your portable storage medium, and then move and mount the medium on the Control Center master host.
  6. Log in to the Control Center master host as root, or as a user with superuser privileges.
  7. Stage the files in /tmp.
    1. Create a directory in /tmp for the files.
      The directory must be local (not mounted) and must be readable, writable, and executable by all users.
      For example, /tmp/impact.
      mkdir /tmp/impact
    2. Copy the files from your portable storage medium to /tmp/impact.
    3. Change the file permissions.
      The files must have the same permissions as their parent directory.
      chmod -R 777 /tmp/impact
  8. Install the Service Impact image.