Installing Service Impact

Before performing this procedure, complete the steps in Preparing to install or upgrade.
  1. Log in to the Control Center browser interface.
  2. In the Applications table, identify the name of the Resource Manager instance to modify.
  3. Create a snapshot.
    1. Log in to the Control Center master host as a user with serviced CLI privileges.
    2. Create a snapshot.
      serviced service snapshot Zenoss.resmgr
      On completion, the serviced command returns the ID of the new snapshot.
  4. Restart required services.
    1. Click the Zenoss service to expand its subservices.
    2. Restart the zeneventserver subservice.
  5. Install the ZenPacks.zenoss.ImpactServer ZenPack.
    1. Change directory to the directory in which the Service Impact ZenPack egg files are located.
      For example, the /tmp/impact-zenpacks directory:
      cd /tmp/impact-zenpacks
    2. Install the ZenPack.
      Resource Manager 5.0.x: Replace Version with the ZenPack version number:
      serviced service run zope zenpack install \
        ZenPacks.zenoss.ImpactServer-Version-rm5.0.x-py2.7.egg
      Resource Manager 5.1.x: Replace Version with the ZenPack version number:
      serviced service run zope zenpack-manager install \
        ZenPacks.zenoss.ImpactServer-Version-py2.7.egg
      The installation process displays several CRITICAL warning messages, which may be ignored.
  6. Start the Impact service, and then verify it started.
    1. Start the Impact service.
      serviced service start Impact
    2. Verify the service is started.
      serviced service status Impact
  7. Install the ZenPacks.zenoss.Impact ZenPack, and then update the Service Impact server database.
    1. Install the ZenPack.
      Resource Manager 5.0.x: Replace Version with the ZenPack version number:
      serviced service run zope zenpack install \
        ZenPacks.zenoss.Impact-Version-py2.7.egg
      Resource Manager 5.1.x: Replace Version with the ZenPack version number:
      serviced service run zope zenpack-manager install \
        ZenPacks.zenoss.Impact-Version-py2.7.egg
    2. Update the server database.
      serviced service run zenimpactstate update
  8. In the Control Center browser interface, restart the Zenoss services. If you wish to use the command line instead, issue the following command to restart the Zenoss services.
    serviced service restart Zenoss.resmgr/Zenoss