Understanding Service Impact packaging

Service Impact 5.1.x for Resource Manager 4.2.x is packaged as a server RPM file and two ZenPacks, both of which are available from the Zenoss Support site:

  • The server RPM file includes the Neo4j database and the Service Impact server software. Zenoss strongly recommends installing the server on a separate, dedicated host.
  • The ZenPacks, ZenPacks.zenoss.Impact and ZenPacks.zenoss.ImpactServer, are installed on the Resource Manager master host. The ZenPacks.zenoss.Impact ZenPack includes the zenimpactstate daemon, which communicates with the Service Impact server software. Both ZenPacks require customized installation and upgrade procedures, which are documented in this guide.