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Huntington Bank Elevates IT Ops With Zenoss

Huntington Bank White Paper
Huntington Bank is a $57 billion regional bank holding company headquartered in Columbus Ohio. Founded in 1866, it provides full-service commercial, small business, and consumer banking services; mortgage banking; treasury management; brokerage services; and other financial products and services. The company has more than 700 retail banking locations and 1,500 ATMs in six states: Ohio, Michigan, Indiana, Pennsylvania, Kentucky, and West Virginia.

A large part of Huntington’s success is due to its superior levels of customer service. To maintain that level of service, they needed a better way to ensure that their IT-based services – mobile banking applications, ATM services, and more – were operating at a level consistent with the company’s high standards. With 37 monitoring tools in their environment – most of which have multiple subcomponents – administrators had varied levels of information about service availability and performance for various segments of the infrastructure. “We had server events in one console, network events in another console, database events in another and so forth. Only a few people had access to each console, making it difficult to have a unified view of our operations.” said Kyle Kopp, Infrastructure Manager. “We needed a way to elevate our IT Operations to get a service-level view for the enterprise.”

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