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Learn how Huntington consolidated from 37 tools to a single monitoring solution.
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A large part of Huntington’s success is due to its superior levels of customer service. To maintain that level of service, they needed a better way to ensure that their IT-based services – mobile banking applications, ATM services, and more – were operating at a level consistent with the company’s high standards. With 37 monitoring tools in their environment – most of which have multiple subcomponents – administrators had varied levels of information about service availability and performance for various segments of the infrastructure. “We had server events in one console, network events in another console, database events in another and so forth. Only a few people had access to each console, making it difficult to have a unified view of our operations.” said Kyle Kopp, Infrastructure Manager. “We needed a way to elevate our IT Operations to get a service-level view for the enterprise.”
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