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Most IT professionals translate human requirements into machine instructions daily. But the strategic importance of what you do is far too often under-communicated, and at its heart, that’s a “lost in translation” problem. If you are to influence your leadership team (and start looking like someone who belongs on that team) you must get good at communicating at the macro level as well as at the micro level. The secret to this is approaching your work as IT Service Management.
In today’s dynamic IT environment, companies are being overwhelmed by information when trying to monitor their infrastructure through multiple tools. Zenoss offers one unified monitoring...