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Predictive insights are like gold to any IT organization. But service-centric IT organizations with software-defined IT operations know that the ability to predict is the first step toward being able to make prescriptive recommendations.
It's not enough to know that something will happen. Service-centric teams want to know how they can prevent it from happening in the first place.
To learn more, download the complete e-book: 7 Characteristics of Service-Centric IT Organizations.
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