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Aligning IT Ops & IT Service Management

Your IT Service Desk and Operations groups are supposed to be on the same team. But let’s be honest. At most companies, these two teams are not in alignment. Each team resides in its own silo. Misalignment causes churn and wasted cycles. Tickets get opened up when upset business users report problems. This is also usually when IT usually first realizes there is a problem. The result? IT looks clueless again.

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Aligning IT Ops & IT Service Management
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