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Further, having access to the source code and a community of developers translates into new features much faster than in a monolithic, closed-source environment, said the senior product manager at a large Canadian telecommunications firm, which last year replaced traditional Big Four monitoring tools with the commercial open source Zenoss.
In some cases, with traditional tools “requests for development enhancements can fall on deaf ears,” the product manager said. But with commercial open source, the firm can develop new features on its own or leverage the community, bringing new functionality online faster.