Press Releases

Secure-24 Increases Customer Satisfaction and Improves Bottom Line with Zenoss Service Dynamics

Premier Managed Service Provider Leverages Industry Leading Unified Monitoring and Analytics to Automate and Simplify ERP Service Delivery

Austin, TX – November 18, 2014 – Zenoss Inc., the leading provider of unified monitoring and analytics solutions for physical, virtual, and cloud-based IT infrastructure and applications, today announced Secure-24, a premier provider of managed IT operations, hosting, and cloud services, has deployed Zenoss to effectively automate and simplify its ERP service delivery to large organizations around the globe.

"As a Managed Service Provider, automation and innovation are critical for us to drive business value for our customers. Zenoss provides us with broad and flexible monitoring, and its certified integration with ServiceNow has taken us to the next level," Ryan Youngs, Monitoring Engineer, Secure-24 stated. "Our customers place complete trust in us to manage their ERP environments and deliver services reliably. Having real-time performance and availability monitoring tightly integrated with ServiceNow automates and simplifies our IT service management lifecycle."

Secure-24 operates four data centers in Michigan, Nevada, and Arizona to provide secure, highly available, failover-capable environments for a host of solutions. The business model allows the organization to take advantage of economies of scale to provide premier, fully managed hosting solutions at a minimal cost. Secure-24 is an SAP certified Hosting, Mobile and Cloud Provider with a broad SAP Basis Competency Center and an Oracle Gold Partner for hosting Oracle Enterprise Performance Management (EPM) solutions such as Oracle E-Business Suite, PeopleSoft, JD Edwards, and Hyperion.

"Collaboration across all of IT is critical to identify and address issues before end-users and customers are impacted," said Brian Wilson, SVP of Customer Success at Zenoss. "Secure-24’s success stems from highly reliable service delivery. We are proud to be their trusted partner for a critical function that is central to their business."

Available on-premise or as a cloud-based service, Zenoss Service Dynamics provides unified, automated performance and availability monitoring and analytics for the entire IT infrastructure. Robust APIs facilitate easy integration with provisioning systems, service desk applications, CMDBs, and orchestration systems. With its proven ServiceNow integration, Zenoss Service Dynamics can seamlessly offer a holistic approach to managing IT service delivery.

Additional Resources

About Secure-24
Secure-24 has 13+ years of experience delivering managed IT operations, application hosting and cloud services to enterprises worldwide. Secure-24’s industry-leading client satisfaction rates result from comprehensive SLAs and relentless focus on superior service and support. Secure-24 is an Oracle Gold Partner and an SAP-certified Hosting, Mobile and Cloud partner. Visit www.secure-24.com to learn more about Secure-24 products and services.

About Zenoss
Zenoss is a leading provider of unified monitoring and analytics software for physical, virtual, and cloud-based IT infrastructures. Over 35,000 organizations worldwide have deployed Zenoss to manage their networks, servers, virtual devices, storage, and cloud infrastructure, gaining visibility and control of their IT operations.

Media Contact
Alison Guzzio