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IT organizations in one form or another have been talking about managing IT-as-a-service for well over a decade now. But for one reason or another, accomplishing that long-standing goal has proven to be elusive for most IT organizations.
But Alan Conley, a former CTO at Cisco who is now the newly appointed CTO of Zenoss, a provider of IT management tools-as-a-service, says that the advent of cloud computing is really providing IT organizations with a much-needed forcing function that ultimately serves to modernize their processes.
One of the core management issues that IT organizations have is the tendency to manage products and technology in isolation, which makes it difficult to associate the performance issues associated with any given product to a specific service that IT is trying to deliver.