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Zenoss Product & Service Plan Pricing

Zenoss is purchased through an annual subscription, which includes license fees and expert support. With annual renewals, clients can be assured that Zenoss delivers the functionality and support needed, even after the initial purchase. Thus, we must earn your return business year-after-year. The base Zenoss Service Dynamics Package starts at $37,500 and allows you to manage up to 250 Managed Resources with Gold Level Service.

  Gold Platinum
Product Support
Support Hours Mon-Fri, 7AM to 8PM EST
Web-based portal Unlimited Unlimited
E-mail Unlimited Unlimited
Phone Unlimited Unlimited
Priority 1/High Severity Response Time SLA 4 hours 2 hours
Remote Trouble Shooting    
24/7 Critical Issue Support    
Maintenance & Administration
Patches    
Upgrades    
New Releases    
Training
Administrator Training - Web-based $1500/seat $1500/seat
Advanced User Training $2000/seat $2000/seat
Professional Services
Quick Start Package $15k $15k
Custom Professional Services $250/hr $250/hr
Planning/Deployment $250/hr $250/hr
Application Customization $250/hr $250/hr
Custom Programming $300/hr $300/hr

What's a "Managed Resource" or "Device"?

For Non-Virtual Environments

A Managed Resource or Device is any network-connected device such as a server, router, switch, IP phone, UPS, etc.

For Virtualized Environments

In addition to all connected devices, each virtual machine (VM) with a unique IP address is also a Managed Resource or Device. (Example: 1 VMware ESX server with 10 guest OS’s = 11 Managed Resources)

Volume pricing

Volume discounts, site licenses, and corporate-wide licensing are available for environments larger than 1,000 managed resources. Contact Zenoss Sales to learn more.