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Action and Automation

Alerting

Zenoss provides an array of rich alerting options that include:

  • Alert delivery via e-mail, SMS, SNMP traps, and other custom interfaces
  • Alert delay rules (standard, custom, and personalized rules apply)
  • Basic and advanced escalation rules
  • Level 3 topology awareness to correlate and suppress alarms across connected systems to avoid "alert storms"

Automatic Remediation

When configured by operations, Zenoss can take corrective actions, based on rules and policies, when problems occur in the infrastructure. The Zenoss remediation system includes:

  • Native capability to build policy-based rules that trigger automatic action and response. Common triggers for action include availability failure, crossing of performance thresholds, and matching predefined log values
  • Execution of policy-based actions when conditions such as availability error or performance slowdown are detected
  • Support for standard actions (i.e., start service, stop service, etc.), as well as custom remediation scripts

Integration APIs

Zenoss is open for easy customization and integration with other applications. Zenoss supports integration using the following approaches:

  • Web Services APIs (XML-RPC and REST)
  • XML Import/Export
  • Python Scripting Shell

Remedy Integration

Connect Zenoss to the Remedy Help Desk system. With this integration, Zenoss users receive:

  • Automatic creation of Remedy Help Desk tickets directly from Zenoss Events
  • Direct access (from the help desk system) into Zenoss Enterprise for troubleshooting
  • Remediation of performance issues before they cause costly down time of systems

Rancid Integration

Enables integration between RANCID Network Management tool and Zenoss:

  • Single point of control for configuration tasks through centralized administration
  • Complete router inventory database with Zenoss auto discovery
  • Real time router configuration change detection

LDAP Integration

Leverages existing LDAP authentication infrastructure for Zenoss authorization and access control:

  • Supports Microsoft Active Directory, OpenLDAP, and any LDAPv3 compliant directory
  • Provides Single Sign-on for Zenoss by using existing Directory infrastructure
  • Automatic enforcement of corporate security policies and compliance controls

ServiceNow Integration

  • Automatic creation and update of ServiceNow tickets directly from Zenoss events
  • Manual creation of ServiceNow tickets directly from Zenoss events
  • Direct access from ServiceNow into Zenoss for troubleshooting

Splunk Integration

  • Monitor event query results
  • Graph event count trends
  • Alert on event count thresholds

Zenoss Event Consolidator

  • Provides a central enterprise event management console
  • Two-way event integration from multiple Zenoss systems
  • Event management from multiple third party systems

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