Service-centric IT organizations have the ability to not only address today's needs but plan for future growth as well. A guiding principle for system design is to take future growth into consideration. And software-defined IT operations is, by definition, extensible.

The level of effort and ability to extend a system with new functionality or the modification of existing functionality is an important component in software-defined IT operations. The ability to monitor every element of the enterprise is directly related to the ability to extend functionality to monitor new types of systems and applications.

To learn more, download the complete e-book: 7 Characteristics of Service-Centric IT Organizations.