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Lack of integrations with customers existing IT management applications resulting in duplication of efforts
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Integrations:
Remedy Help Desk, RANCID Network Management and LDAP integrations
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Automatic help desk ticket creation by Zenoss Enterprise in Remedy Enables proactive monitoring and management of IT systems by Help Desk Centralized administration of RANCID to reduce duplication of efforts Complete router inventory database with Zenoss auto discovery Leverages your existing LDAP authentication infrastructure including (Active Directory, OpenLDAP and others) Provide single sign-on to Zenoss using your existing directory infrastructure Overcome compliancy concerns around removal of separated employees
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Inability to set advanced thresholds for Service Level Management |
Service Level Management:
Static and Dynamic thresholds to effectively manage service level agreements
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Static and dynamic thresholding capabilities for service level agreements Predictive thresholds that use advanced algorithm to implement smart alerts Automated threshold modification based on seasonality of collected data and moving averages
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Lack of advanced visualization capabilities handicaps ability of system administrators to quickly identify and resolve performance issues |
Network Management:
Google Maps Mashup displays IT center locations and WAN connections with color coded performance and availability indicators |
Visually represent disparate IT centers and WAN; Google Maps Mashup provides real time alerting for performance and availability Check systems status at a glance Quickly drill down to root cause of performance issues directly from the Dashboard
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No visibility into the relationship between IT assets, which limits ability to:
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Network Management:
Network Topology Map |
Automate discovery of applications and infrastructure dependencies Visually depict dependencies with real-time update Improve problem resolution by highlighting changes in topology maps
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Dashboards lack full customization capabilities, limiting ability to create customized and role based views to effectively carry out responsibilities to IT organization |
Dashboard:
Ajaxified User Interface |
Drag and Drop customizable dashboard. Enables quick creation of role based and relevant views Customize portlets fully, from size to contents
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Mission critical applications leveraging Java technology require native performance monitoring capabilities to quickly identify production issues before they lead to major failures |
Performance Monitoring:
Native JMX Performance Monitoring |
Provide metrics for all J2EE based applications to monitor health and performance Collect performance and availability data from Java applications using industry standards for collecting system and JMX metrics
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Performance Monitoring:
Certified Application Monitoring ZenPacks |
Turnkey, best-practices monitoring packages for COTS applications Available Enterprise ZenPacks include:
Microsoft Exchange, Microsoft SQL Server, Microsoft IIS, Active Directory J2EE, Tomcat WebLogic JBoss Virtualization, VMware, XenSource
Monitoring best practice driven templates complete with reporting Minimizes the time to deploy monitoring and the need for domain expertise
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IT management applications lack e-mail delivery method for sharing reports, limiting users' capability to effectively communicate and collaborate |
Reporting:
E-Mailed Reports |
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Using 1st generation open source solutions, IT organizations lack ability to effectively analyze and share data. Reporting capabilities are often limited and lack full user customization capabilities. |
Reporting:
Custom Graphs |
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Reporting:
Custom Reports |
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IT management solutions lack efficient administration capabilities creating user frustration and inefficient IT organization |
Administration:
Customizable Internal Zenoss Events |
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Administration:
User Groups |
Aggregate alerting rules for several users into one location Add group rules to individual user rules Create user groups to apply rules to all group members |
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Administration:
Device Level Access Control Lists |
Management of permissions to create varying levels of access to different parts of the Zenoss system on a per user basis Enables IT managers to create lists of users for access to information at the device level of granularity Fully editable list for ongoing access management |
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