Zenoss for Service Providers

Zenoss enables service providers to meet core customer needs through rich functionality, excels in high volume, mission critical environments and is a fraction of the cost of other solutions.

Capabilities

Need	Feature	Benefit
Meet Core Customer Needs	Centrally monitor highly diverse environments	Ability to monitor all customers from a single dashboard, saving significant time
	Template-driven Service Level Agreement (SLA) definition and management	Establish customer SLAs more quickly
	SLA compliance calculation with proactive alerts when trending toward SLA violation	Proactively manage Service Level Agreements and remedy potential problems BEFORE they occur
	Ability to track and report on response times	Demonstrate strong service performance to customers to retain business
	Intelligent business rules to automatically remediate common system issues	Faster issue resolution with fewer internal resources means higher margins
	100% Agentless	Much easier to maintain and update, and less obtrusive to customers
Maintain Uptime in Mission Critical Environment	Highly scalable to support tens of thousands of devices/servers	Meet largest of deployments without incurring additional "augmentation" costs
	Mature and stable, modern architecture	Integrates better and faster to complementary solutions, and enables advanced operations
	24 x 7 help desk support for critical issues	Rapid issue resolution, leading to better service to customers
Be Affordable	Fraction of the cost of Big 4 and niche proprietary solutions	Higher margins and more competitive pricing
	Easy to implement and use	Lower total cost of ownership
	Stand up and begin monitoring new customer environments in hours	Bring up new customers faster and cheaper

And, because Zenoss leverages an open source model, you're free to develop any additional functionality you wish. That includes meeting specific requests by prospects and customers or applying your deep in-house expertise to build out differentiated functionality that all customers could use, setting you apart from your competition.

Differentiation

Need	Feature	Benefit
Offer Differentiated Services	Open source code base	Develop entirely new functionality to support services to customers that your competitors cannot
	30,000 member community	Faster innovation, more frequent releases keep you ahead of the competition

Pricing, Support, and Licensing

Need	Feature	Benefit
"Pay as You Grow" pricing	Annual subscription based on current customer needs with end of quarter adjustments based on actuals	Better align costs with revenues
	Volume-based discounts	Drive higher margins through scale
Resource class pricing	Pay less for basic devices/actions and more for complex devices/actions	Align costs with revenues
Robust support	Intimate support model with remote administration by the team that developed the application	Faster, more comprehensive resolution to issues, before customers are impacted
	24x7 support for critical issues	Resolution of issues before customers are impacted
Flexible licensing	Indemnification protection	Mitigate risk associated with software usage
	Repair and replace agreement	Ensure ongoing operation of mission critical systems
	Contribute customizations to the community, roll into fully supported product, or retain ownership	Flexibility to protect intellectual property where needed while accelerating innovation where wanted

Furthermore, Zenoss has the most active open source community of any IT management software vendor. It's a 30,000 member development team that's constantly sharing executable source code, imparting best practices, helping to answer questions, etc. That means more frequent releases with more innovative enhancements.

That's the power of open source technology, and the unique way Zenoss delivers it. That's why Zenoss is the fastest growing IT management provider today.