Zenoss Professional Edition - Comprehensive Network Management

Complete, integrated application, system, and network management

Zenoss Professional Edition is an enterprise-class IT management solution for server, application, and network monitoring that meets the needs of medium sized IT organizations. A scalable, fully supported solution, Zenoss Professional provides several vital disciplines within IT Management:

• Automatic Inventory & Configuration Detection
• Availability Monitoring
• Performance Monitoring
• Event & Fault Management

With drop-in install options and automatic discovery, Zenoss Professional delivers quick time to value. The central Web-based console provides a view of integrated data to all stakeholders within the team.

Easy to Acquire. Easy to Install. Easy to Manage.

Installing Zenoss Professional in the target infrastructure is fast and easy (and can be even faster with a Zenoss appliance option).

Once installed, Zenoss Professional automatically discovers all hardware and software assets in the infrastructure (network devices, servers, applications, databases, etc.) – keeping a record of each asset in a configuration database (CMDB). Configuration information for each asset is also gathered and stored

After completing the inventory discovery phase, Zenoss begins monitoring all found applications and devices for configuration updates, system availability, performance, events, and errors.

Operations staff access Zenoss monitoring features through a central web-based user console. If problems occur (e.g., server outages, performance slowdowns, or errors), Zenoss alerts users with pages, e-mails, and/or other types of messages.

In addition to the overall management capabilities and full stack support, Zenoss Professional includes several key features that deliver more benefits to IT organizations.

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Zenoss Professional Features

In addition to its monitoring, management, configuration, and alerting capabilities, Zenoss Professional includes several key features that deliver more benefits to IT organizations.

Certified Monitor Library

• Extended monitoring of leading servers, applications, network entities, and more
• out-of-the-box visibility into critical metrics for availability and performance monitoring
• Integration with out-of-the-box reports for turnkey monitoring and management
• Quick paths to expert monitoring of critical resources

Protocols	Infrastructure Devices	Applications, DBMS, Middleware
POP 3 SMTP DNS FTP HTTP JMX IRDC Jabber NNTP NTP RPC	APC BigIP Cisco (IP SLA: Load Balancers) HP Insight Manager Dell Open Manager Juniper Netscreen (Firewalls) Leibert NetApp Nortel	Microsoft IIS, Active Directory MSSQL and Microsoft Exchange Tomcat Apache MySQL Sugar CRM

Enhanced Management of Microsoft Windows

• Comprehensive Windows performance monitoring via Windows Monitoring Infrastructure (WMI) & Windows Performance Monitor (Perfmon)
• Extended software configuration and inventory modeling based on WMI data collection
• Centralized inventory and configuration database for Windows Infrastructure automatically built (and maintained)
• Alert notification and Log maintained automatically when configuration changes occur

Role-Based Access Control Levels

• Easy management of access and authorization rights on a user-by-user basis
• Multi-Level Access Rights allow permissions to be set around different attributes – even an individual device
• Simple initial security configuration with manager-editable lists
• Quick updating of individual user rights using full-blown editing capabilities

Certified Integrations Library

Zenoss Professional is designed for easy integration and customization with other applications in the IT environment. Zenoss Professional includes the following out-of-the-box supported integrations:

RANCID Integration

Enables communications between RANCID Network Management tool and Zenoss Professional

• Centralized administration to reduce duplication of efforts
• Complete router inventory database with Zenoss auto discovery
• Real time capturing of router configuration changes with SNMP

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Expert Support Services

Gain access to the world class Zenoss Support Services team. With three different ways to interact with the support team (Web Portal, e-mail, and phone), Zenoss users can get the assistance they need to ensure their management solutions continue to perform well.

Details of the different Zenoss Support Services Packages follow (Platinum Service is only available to Zenoss Enterprise Edition subscribers):

Zenoss Professional Edition and Zenoss Enterprise Edition Pricing

Service Plan	Min. # of Resources	Per Resource per Year
Zenoss Professional with Silver Service Plan	100	$100
Zenoss Professional with Gold Service Plan	100	$130
Zenoss Enterprise with Gold Service Plan	250	$150
Zenoss Enterprise with Platinum Service Plan	250	$180

Compare Zenoss Service Plans

	Silver	Gold	Platinum
Account Management
Deployment Planning with Zenoss Architect	2 hours	3 hours	4 hours
Quarterly Review and Planning
Designated Account Manager
Incident Support
Web-based Portal	Unlimited	Unlimited	Unlimited
E-mail	Unlimited	Unlimited	Unlimited
Phone	4 per year	Unlimited	Unlimited
Support Hours	Mon-Fri, 7AM to 9PM EST
Critical Severity Response Time SLA	8 hours	4 hours	2 hours
24x7 Critical Severity Support
Remote Trouble Shooting
Maintenance & Administration
Automatic Patch Management & Software Update Service*
Remote Administrator
Upgrade Assistance
Training
Zenoss Administration Course (Seats Included)	1 seat	2 seats	3 seats
IP Assurance
Repair and Replace
Indemnification

* Automatic Patch Management and Software Update Service only available for hardware and software appliance packages

Certified Product Builds and Appliances

• Peace of mind that you are deploying quality software that delivers what is promised
• Zenoss Pro delivered via turnkey software or hardware appliance allows the fastest installation of Management tier and Data Collectors
• Multiple deployment options available

ZENOSS COMMERCIAL BUILDS & APPLIANCES
Supported Deployment Platforms
Red Hat Enterprise Linux RPM (4 & 5 @ 32 or 64bit)
CentOS RPM (4 & 5 @ 32 or 64bit)
Novell Suse Enterprise Linux SLES (v10 @ 32 or 64bit)
Software/Hardware Appliances
Zenoss Software Appliance
Zenoss Hardware Appliance
• All appliances include an optimized build of rPath Linux • All appliances come with the Zenoss Update Service (automated patch management) • Software appliances support bare metal install (ISO image) or deployment on VMware ESX server, XenServer, and other x86-based servers

For support on additional platforms, please contact sales