Secure, extensible hybrid management

The business of service providers is rapidly changing. The stable operations and relationships you used to rely on are quickly becoming supplemented with new customer services. You need a comprehensive view of all of your IT operations to keep up.

Every new customer offering brings in what seems to be a completely different set of IT requirements. Where an older backup offering might have promised data recovery in a few hours, new cloud infrastructure offerings promise nearly-instant response to an availability incident. Your customers are asking for services that don’t use any of your existing infrastructure, and you’re looking for management tools that can unify all these disparate services under one scalable platform.

Your shared infrastructure is a big part of the cost advantage that lets you compete effectively for business with your customers own IT organizations. While sharing expensive components makes good economic sense, if you can’t immediately identify which customers are affected by an infrastructure incident, you’ll have real business issues. Your customers expect you to manage your IT operations for their benefit, and you need to talk to them about problems and resolve them quickly. Or, the renewals won’t happen and profits disappear.

Finally, unlike your peers in enterprise IT organizations, you need to work with many independent customers. When you select management software, its ability to provide multi-tenant management effectively is crucial.

Physical /
Virtual /
Cloud

Services

Applications

Servers

Network

Storage

Environment

Element Managers

Zenoss Service Dynamics is a single product that delivers end-to-end service assurance for real-world, hybrid IT that spans physical, virtual and cloud-based infrastructure.

The key functions that make up Zenoss Service Dynamics include:

• Impact & Event Management
• Analytics & Optimization
• Resource Management

Learn how we can help you solve your biggest IT management challenges by rolling over the sections in the diagram.

Real-Time Service Model

Zenoss Service Dynamics delivers unified, real-time understanding of the entire IT environment including resources, services, relationships, dependencies, state and configuration.

Unlike traditional configuration databases that are updated in batch mode, the Zenoss model is maintained in near real-time through a series of discovery and modeling techniques that track configuration changes as they happen across the entire infrastructure. Like every other aspect of the product, this model can be easily extended through its open API.

Service Impact & Event Management

Put the service perspective at the center of your IT operations. Next generation event management, impact management and root cause analysis that dramatically simplifies service management across your entire IT environment.

• Automatic, real-time service dependency mapping
• Easy configuration through simple "policy gates"
• Real-time service impact analysis at scale
• Automated root cause analysis and event filtering
• Scalable, open, cross-domain event management platform

Analytics & Optimization

Gain deep understanding across your entire IT infrastructure – physical, virtual and cloud – with powerful reporting/analytics that tracks utilization and forecasts future capacity needs.

• Turnkey operations data warehouse with automatic population and data normalization
• Unified platform includes visualization and dashboards
• Out-of-box and ad-hoc analysis
• Predictive forecasting to drive planning & optimization
• Open platform easily integrates with external data sources

Resource Management

Unify the monitoring of your entire IT infrastructure on a single, scalable, easy to extend platform. Simplify resource management across virtual, physical and cloud-based infrastructure.

• Unified monitoring across all applications, servers, networks, storage, etc.
• Normalized performance, availability and event management
• Automatic discovery, modeling and configuration tracking
• Simplified deployment with agentless collection and powerful template management