Manage e-business architecture as a service

The e-business architecture is remarkably complex. To manage it, you need to understand the current availability and performance of many services – a dozen or more applications, enabling technologies, databases, and foundation technologies. With all the dependencies, a failure in one service will affect many others.

When there’s a failure in a critical component, you need to find and fix it quickly. But that gets extremely difficult when there’s a flood of error messages from all of the components and systems, an event storm. It’s common for a central event console to turn bright red with dozens or hundreds of events. Response from your operations team is slowed by the necessity of understanding relationships, identifying potential root causes, and verifying fixes.

There’s a better way. Today’s ideal management system should:

• Maintain a unified model of the entire infrastructure
• Understand the dynamically changing nature of how each service uses infrastructure components
• Track the relationships between services
• Analyze availability and performance for services as a whole instead of individual devices
• Present probability-analyzed root cause assessments of the core issue behind any service incident

With service impact analysis, your IT operations team will be managing the business instead of servers and switches. You’ll be able to achieve faster problem response, and identify the critical investments necessary to achieve guaranteed service delivery.

Learn more about how Zenoss provides service impact analysis with these resources.

Related Resources

Demo

Policy Gates in Zenoss Service Dynamics

eBook

Blueprint for Delivering IT-as-a-Service

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