Customers buy when your web site works

No IT organization is more attuned to the needs of the business than those supporting online sales. You know how shopping cart abandonment increases as response time rises, that a customer can go somewhere else faster than anything if an inventory report is wrong, the dollars that every second of downtime costs.

Consider the infrastructure required to provide end-to-end support for accepting, processing, and fulfilling customer orders. It’s a huge set of applications, networks, and systems running on a wide variety of different equipment. Without a unified view of the entire infrastructure, you’ll find that you’re losing business during the times that one system or another is experiencing issues. With unified monitoring, you’ll be able to spot critical events quickly, identify resource constraints that affect order flow, and monitor the overall responsiveness of your web front end.

And speed through the web front end is critical. People hate to wait. And they show it by leaving your site in favor of another, abandoning their shopping cart, even complaining to their friends in social media. You can’t get the best business performance from an online web site without monitoring user experience.

Today, supply chain relationships are built into the application fabric of your business. If any of the services that enable those vendor relationships fail, you won’t be able to meet your customers’ needs. You can prevent supply chain disruptions with service impact analysis. By using policy-based impact analysis of the event stream from operating systems, virtual machines, VMware hosts, storage and network devices,all the infrastructure supporting your applications, you’ll be able to quickly identify service outages and prioritize corrective activities.

Learn more about how Zenoss can help your business succeed with the resources below.

Physical /
Virtual /
Cloud

Services

Applications

Servers

Network

Storage

Environment

Element Managers

Zenoss Service Dynamics is a single product that delivers end-to-end service assurance for real-world, hybrid IT that spans physical, virtual and cloud-based infrastructure.

The key functions that make up Zenoss Service Dynamics include:

• Impact & Event Management
• Analytics & Optimization
• Resource Management

Learn how we can help you solve your biggest IT management challenges by rolling over the sections in the diagram.

Real-Time Service Model

Zenoss Service Dynamics delivers unified, real-time understanding of the entire IT environment including resources, services, relationships, dependencies, state and configuration.

Unlike traditional configuration databases that are updated in batch mode, the Zenoss model is maintained in near real-time through a series of discovery and modeling techniques that track configuration changes as they happen across the entire infrastructure. Like every other aspect of the product, this model can be easily extended through its open API.

Service Impact & Event Management

Put the service perspective at the center of your IT operations. Next generation event management, impact management and root cause analysis that dramatically simplifies service management across your entire IT environment.

• Automatic, real-time service dependency mapping
• Easy configuration through simple "policy gates"
• Real-time service impact analysis at scale
• Automated root cause analysis and event filtering
• Scalable, open, cross-domain event management platform

Analytics & Optimization

Gain deep understanding across your entire IT infrastructure – physical, virtual and cloud – with powerful reporting/analytics that tracks utilization and forecasts future capacity needs.

• Turnkey operations data warehouse with automatic population and data normalization
• Unified platform includes visualization and dashboards
• Out-of-box and ad-hoc analysis
• Predictive forecasting to drive planning & optimization
• Open platform easily integrates with external data sources

Resource Management

Unify the monitoring of your entire IT infrastructure on a single, scalable, easy to extend platform. Simplify resource management across virtual, physical and cloud-based infrastructure.

• Unified monitoring across all applications, servers, networks, storage, etc.
• Normalized performance, availability and event management
• Automatic discovery, modeling and configuration tracking
• Simplified deployment with agentless collection and powerful template management