Manage IT from the service customer viewpoint

Enterprises driving towards the "IT-as-a-Service" model find that they need to change the model for IT operations along the way. Successful service delivery means that IT operations needs to understand the customer viewpoint.

No longer can you manage devices and prioritize incident response by event severity. Static event enrichment programming doesn't work when virtual machines create, move, and are destroyed faster than development teams can write enrichment routines. Customers no longer care about individual servers, they're demanding that IT provide service.

Today, operations teams must maintain operational awareness for each service. They need to know what infrastructure components each service is using, even as virtualization and cloud automation adjusts automatically to changing conditions. They need to take into account failure-resistant technologies such as load balancers to determine service state. And they need to quickly narrow down a flood of event messages and determine the root cause of performance and availability problems.

Zenoss provides your operations team the tools they need.

• The Real-Time Service Model combines customer service definitions, event-driven discovery and topology modeling
• Unified monitoring of availability and performance for server, network, storage, virtualization and cloud components
• Comprehensive Service Impact Analysis gives operations the situational awareness of service health through next-generation impact analysis
• Automated Root Cause Analysis reduces event storms to a confidence-ranked list of most-likely issues
• Real-time remediation directly from Zenoss or in concert with provisioning, run book automation, and service desk tools

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